From the 2006 Channel Partners Conference & Expo in Washington, D.C. comes the news of a strategic partnership between Covad Communications Group, Inc. and Venture Group Enterprises. CCG is a provider of integrated voice and data communications, and VGE is a sales and marketing agent support organization specializing in telecommunications. The deal will enable VGE […]
Twin announcements emanated from Australia’s IW Distribution this morning. Firstly came the news that IW Distribution had launched their VoSKY Exchange, said to be the first Skype-certified solution for the business enterprise. Designed for businesses of 10 to 300 employees, VoSKY Exchange jacks into the PBX on one end and a Windows XP computer on […]
Verint Systems Inc., a provider of analytic software-based solutions for security and business intelligence, today announced that Conseco, Inc. has deployed Verint’s Opus solution. Conseco is a provider of insurance products and will use Verint product in its call center operations, policy holder services and medical management divisions. With Opus, Conseco hopes to improve operational […]
Here’s one certain to pique big CRM players’ interest. American Airlines has announced its search is on for an agency to handle its European customer relationship marketing business. The airline is contacting agencies directly with a brief that centres on boosting online bookings. This appears to be a key period in American Airlines’ history, due […]
Agresso has its first American customer: the city of Laguna Niguel in sunny California. Laguna Niguel is a township of approximately 66,000 and sports a US $40 million budget; the city seeks to leverage the Agresso integrated government financial software system to streamline financial operations and enhance financial reporting. Agresso is currently the number-five ranked […]
The United Kingdom’s financial services CRM users are happy! Well, a good 62 percent of ‘em at least… According to a survey of UK CRM users commissioned by CDC Software, the financial services sector is leading best practices when it comes to client management. In fact the 62 percent satisfaction ratio makes the financial services […]
The English Premiership kicked off last weekend and at least one early winner stands out: CRM firms that offer 21st-century ticketing schemes. Most recently, the just-promoted Sheffield United launching a the Talent Sport ticketing and customer relationship management system from Software4Sport. And the technological move was instantly made well necessary with the promotion: Season ticket […]
From Melbourne-based Merit Technology comes the announcement of an agreement to deploy a CRM solution for Down Under’s Pittwater council. The contract is right in line with current Merit strategy, a strategy that includes lots more involvement with city councils in the NSW area; last year saw Merit deploy their CRM system for Marrickville council. […]
Initiative Software representatives have announced the introduction of Captavia Region IS, an outgrowth of Initiative’s Captavia. Captavia Region IS is a CRM system which carries many of the same characteristics as Captavia, but supports requirements of regional economic development activities. Plain ol’ Captavia CRM specializes in areas such as information provision, marketing, sales, delivery management […]
Fiserv CBS Worldwide today announced that Banco Comercial de Macau has signed a license agreement to implement Fiserv’s core banking, teller services and customer relationship solutions. BCM sees the Fiserv CRM implementation as crucial to one particular segment of its business, the most recently established, TeleBCM. As you might guess, TeleBCM offers what has been […]