According to the Highway Africa News Agency, none other than Dr. Ernest Ndukwe, the Executive Vice Chairman of the Nigerian Communications Commission, has described the development of voiceover internet protocol as “the engine of telephony in developing countries like Nigeria” and is encouraging serious development of the technology. Ndukwe made the remarks at the three-day […]
In a story that’s not technically a CRM piece but should produce aftershocks felt everywhere in the massive computer sector, IBM today announced a definitive agreement reached to acquire and Internet Security Systems, Inc. in an all-cash transaction at a price of approximately US $1.3 billion, or US $28 per share. The transaction is expected […]
VoIP application software provider BroadSoft, Inc., today announced the selection of its BroadSoft VoIP software by California-based O1 Communications, Inc. Beginning this month, O1 will leverage the BroadWorks platform to provide hosted PBX, business trunking, and IP Centrex services to small- and medium-sized enterprises and wholesalers. O1 cited BroadSoft’s position as “the industry leader in […]
Peopleline Inc. announced a date for the grand opening of the company’s first VoIP store in Vancouver, Canada, today: September 1. Already Peopleline promises more outlets, with Peopleline CEO Ed Gallagher saying that the Vancouver outlet “will be used as a model for other openings in the New Year.” Peopleline sees the new outlet as […]
Representatives of Software Spectrum, a provider of business software services and mobile enterprise solutions, announced their firm’s business alliance agreement with Vaultus Mobile Technologies, a provider of application integration and mobile corporate data access. Vaultus specializes in the extension of sales and CRM solutions, reporting dashboards, field service applications, and IT help desk applications to […]
QAS, a supplier of address management solutions, has announced the opening of its new Auckland, New Zealand office. Not merely the typical sort of expansion seen these days in Oceania, the office is a response to the four-digit postal code system officially proscribed by the government in June. Indeed, alongside the grand opening, QAS representatives […]
L International Computers Inc., manufacturer of high-performance computers and personal technology, today announced a key strategic partnership with UK-based financing and management placement firm Capital Resources Management International. CRM International of London is supporting L International in the next stage of its development to raise financial backing and administrative assignment. This strategic partnership is part […]
Precision Business Technologies representatives were tickled pink (and rose and rouge and crimson and…) to announce today that beauty product manufacturer Revlon has applied Precision’s Global 360 CRM software in its claims department. The business solution was deployed by Precision Business Technologies IT. The Revlon claims department reportedly deals with over 1,000 claims per day; […]
Over in the United Kingdom’s efforts to get CRM up-to-date all over the island, East Devon District Council has signed a new contract with supplier Lagan for a new call-handling system. The system is designed to create a single point of enquiry for its citizens and an integrated view of all previously disparate information required […]
And now a tale of woe with a moral… Hugger-Mugger Yoga Products, a supplier of yoga-related products, announced an unsuccessful tale of software implementation, offering their sad story perhaps as cautionary tale. Hugger-Mugger had built its US $5 million business in typical fashion, using a variety of software products and attempting to integrate as it […]