Category: Contact Centers

Luck o’ the Irish in Vega$

Eircom had the sort of success in Las Vegas this week that all visitors to Sin City wish for, taking home to Ireland the title of “Best Contact Center in the World” at the 2006 World Contact Center Awards. In August, winners were announced at Contact Center World Awards Conferences for Best in Europe, Middle […]

American Medical takes Chicago

Representatives of American Medical Alert Corp., provider of healthcare communication services and advanced home health monitoring technologies, have announced the acquisition of American Mediconnect, Inc. and Phone Screen, Inc. Founded in 1985, American Mediconnect is a Chicago-based firm which specializes in health care communications, exclusively serving hospitals, medical center, physician practices, clinics, pharmaceutical companies, and […]

Informiam, in good form, informs

Informiam had a good year; how was yours? The provider of “Customer Experience Optimization” has released figures for 2006 which show a 500 percent increase in customer seat growth, representing some 120,000-plus new seats for calendar year. Plus, adds Informiam chairman of information Steve Kostyshen, “The increase in the number of seats becomes even more […]


Digisoft and TMCnet have announced their teaming to conduct an online series of webinars for “all business professionals interested in gaining a competitive edge in the call center market.” The first webinar is scheduled for this coming Thursday, December 14 at 2pm Eastern Standard Time at The event promises to provide practical knowledge on […]

Envox humana

Representatives of Envox Worldwide, a voice solutions provider, have announced the availability of Envox CT Connect 7, the latest version of Envox’ standards-based CTI software. Envox CT Connect 7 promises enhanced computer telephony interoperability with IP communication networks and integration with platforms based on web services or service-oriented architectures. Key new features touted in the […]

PacificNet takes China

China Telecom: Now how’d you like to sign that baby up for implementation? PacificNet Epro was able to bag this one, announcing today the firm’s engagement to enhance the CRM service level and telemarketing management capability of China Telecom’s customer service center known as the “10000 Information Hotline.” Company officials cited the following “deliverables” undertaken […]

Africa still attempting to attract call centres

Africa continues to move up in the tech world, and Kenya made a big score within the hotly contested exploitable market. Capital city Nairobi will host the first African business process and outsourcing and call-centre conference this month. The conference will provide a forum for international investors and outsourcing companies to meet local operators and […]

More call-centre job migration

The passage of call center jobs moves inexorably again, and this week Scotland loses some while Canada loses quite a bit. Air Canada has announced the imminent layoffs of 280 at their call centres and airports across the country beginning in October; over half the job losses will hit Toronto. The announcement came despite reports […]

Call-center Hungary in Miskolc

Sykes has opened a second call center in Miskolc, Hungary, paving the way for more than 200 new jobs for this city of 180,000. The center has operated at full occupancy from day one, thanks to Sykes obtaining the commission to both build and operate the electronic customer service system for the national transportation company […]

CTI’s invisible VoIP

CTI Group, a provider of online billing, self-care and communication management solutions, has announced the release of SmartRecord IP. SmartRecord is a web-based call recording solution that promises to enable service providers a contact center solution with almost all equipment off-site; company PR claims this is a first and has a U.S. patent pending on […]