Envox humana

Representatives of Envox Worldwide, a voice solutions provider, have announced the availability of Envox CT Connect 7, the latest version of Envox’ standards-based CTI software. Envox CT Connect 7 promises enhanced computer telephony interoperability with IP communication networks and integration with platforms based on web services or service-oriented architectures.

Key new features touted in the release include SIP call control, which enables call monitoring and third-party call control among SIP-enabled devices, such as soft-switches, gateways, and end points; a web services-based application programming interface, enabling organisations to create next-generation contact centre solutions that integrate with business solutions such as CRM, SFA and unified communications, over a service oriented architecture; and the Integrated Envox Call Information Manager, which controls telephony and application data associated with a call and makes this data available to applications.

An evaluation copy of Envox CT Connect 7 is available on the Envox homepage. Envox Worldwide is a global provider of voice solutions. Headquartered in Boston, Envox products are available through a network of global channel partners.