Category: Contact Centers

The envelope, please (part III)

Winners were announced at the Contact Center World Awards Conference for Best in Europe, Middle East and Africa on Friday. In addition to their high prestige factor, these awards also allow winners to advance to the “Contact Center Best of the Best” competition. Best of the Best Americas were announced in Dallas, Texas earlier this […]

The envelope, please (part II)

Meanwhile, Lagan CRM has announced that their major implementation for the Lancaster City Council has been nominated in the “Best Contact Center Network” category of the UK Communications in Business awards; they’ll be facing off against Orchestra, Leeds City Council, and Screwfix Direct. Lancaster City Council’s nomination reflects the work done in the creation of […]

The envelope, please

This week, some big award shows are gearing up to recognize the cream of the crop in the industry. Kicking things off this awards season, nominees for the European Call Centre Awards were announced by organiser CCF Magazine on Friday. The European Call Centre Awards are sponsored by Garlands Call Centres for the purpose of […]

Cross breed wins Best of Show

The cross-breeding of FrontRange Solutions and Ticomix took the “Best of Show” blue ribbon in the category of “Contact Management Systems” today at the 18th Annual International Call Center Management Conference and Exposition in Chicago. The award was given to the team’s FrontRange IP Contact Center product. FrontRange IPCC is designed to extend functionality of […]

Convergys is OK

Call center jobs are moving again, but this time it’s good news. Recently upwardly mobile Convergys Corporation made happy headlines in Oklahoma today with the announcement that the firm would be expanding its customer service work for DirecT-V and thus would need to expand total employment at its Moore plant to about 1,350, a net […]

Hub to establish South Africa as power

And ContactinGauteng was also able to announce another, much more visible achievement today as well: a full-on business process outsourcing skills hub. Gauteng province in South Africa aims at creating a whopping 60,000 new jobs in the call-centre industry within the next three years. ContactinGauteng seeks to develop this potential talent pool to its call-centre […]

Direct Channel to host awards

Call centre and business process outsourcing authority ContactinGauteng has been named host Direct Channel Holdings (née Direct Channel Marketing) as its platinum sponsor for the Gauteng contact centre industry’s annual awards. “…we felt that this high profile industry event is an exclusive opportunity to position and promote our newly consolidated brand,” said Direct Channel CEO […]

Deep Impact by Witness

Not since Titanic has a behemoth won this many awards on the same day. Workforce optimization software and services provider Witness Systems today announced its reception of top honors for innovation in workforce optimization and IP recording. The IP Contact Center Technology Pioneer Awards was bestowed by Customer Inter@ction Solutions. The awards honor IP contact […]


Data access solutions provider McDATA Corporation has a new point of pride, and a new benchmark for others to live up to. McRepresentatives were happy to announce that CRM consulting firm Ambient Consulting has placed their McCompany atop the list of high industry standards for call center customer support. Indeed, Ambient Consulting managing director David […]

Call center layoffs in America

Publisher and broadcaster industry biggie the Tribune Co. announced on Friday that 120 full-time and 130 part-time call-center jobs would be excised from at its daily newspapers, with the job to be outsourced to APAC Customer Services. APAC plans to place the jobs in the Philippines. The layoffs equal approximately 1 percent of Tribune publishing […]