Category: Contact Centers

Buenos Dias, Lingo!

Now here’s a claim for the ages: Lingo today released press material announcing themselves the first Voice over Internet Protocol provider offering unlimited calling in Mexico. It is certain that few VoIP offer such convenient plans to the land south of the American border, as the newly introduced Lingo Unlimited Mexico VoIP plan charges just […]

A whale of a sale for Lagan

Rockville, Md.-based CRM / 311 solutions supplier Lagan today announced it will provide its Frontlink solution to no small a company than the 122,000-strong city of Hartford, Connecticut. Hartford is the fourth American city to implement Lagan’s CRM software platform, after Hampton, Va., Minneapolis, Minn. and Yonkers, New York. (Lagan, too, makes specific use of […]

Secret big deal for Intervoice

A leading wireless carrier has called upon Intervoice, Inc. services to enhance its customer service. The Intervoice Voice Interaction Platform will be used to replace telephone keypad option input with voice command input for telephone inquiries. Intervoice, said company representatives, was chosen due to its unique capacity to support the carrier’s “virtual agent” customer self-service […]

UTI Bank sports a Red Hat

Since migrating its key applications to the Red Hat Enterprise Linux platform, UTI Bank is reporting uptime of 99.9 percent for its call center. UTI now employs the Red Hat Cluster Suite, featuring Red Hat Enterprise Linux and handles more than 7,000 calls daily.

Huge call center for Malaysia

Malayan Banking Bhd (Maybank) has announced an investment of $16.3 million for “what is believed to be the country’s largest call center owned by a local financial provider,” according to press material. Of chief importance in the investment is the deployment of such technologies as interactive voice response facility and customer relationship management software that […]

Comet chooses Kaidara

Customer support operations knowledge management software provider Kaidara Software announced that UK-based Comet plc. has chosen the Kaidara ADVISOR suite to run Comet customer service and support centers. Thanks to a relationship with Comet sister company Darty, Comet representatives were able to witness the effect of the ADVISOR in call centers previously. Darty is a […]

Nuasis contact center solution chosen by Cellular South

Cellular South announced today that Nuasis had won the contract to replace the extant call center system with the IP-based Nuasis NuContact Center software. Nuasis’ solution has been touted as flexible, simplifying and offers rapid application development while eliminating CRM APIs and custom CTI links. Following the Nuasis deployment, Cellular South exceeded one million calls […]

Hosted contact center business to touch $ 1.2 billion by 2012

Contact centers that have already deployed their own equipment can still make use of managed services that work in sync with on-site equipment. Technological advances and favorable laws have enabled managed-services providers to offer a wide range of applications to both small contact centers that require self-service applications and large contact centers that operate from […]

Firewall protection for call centers

In safeguarding their respective pecuniary interests, companies and other businesses are cautious about employing methods that make propriety matters easily available. Call centers which primarily deploy stringent customer relationship management (CRM) systems, are perhaps more inclined to proceed with caution. CRM systems invariably involve the compilation of critical information such as credit card numbers, social […]

Integration of AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 successfully validated by Oracle

Wednesday, 22 March 2006 AMC Technology, L.L.C., which provides multi-channel integration solutions for contact centers, announced that the integration of the AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 has been successfully validated by Oracle. It is worth noting here that Oracle is a provider of business applications software and […]