New products can enable Enel to reduce contact center costs and improve call resolution ST. LOUIS (June 09, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Enel, Italy’s largest energy provider, has deployed contact center and agent interaction products from Amdocs CES – CRM 7.5. The customer management […]
Amdocs search solution delivers fast, relevant and personalized results for a superior online user experience ST. LOUIS (June 03, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced that D Group, a business unit of Golden Pages Group and Israel’s leading online and print directory publisher, has expanded its use of […]
Amdocs delivers a centrally managed customer and revenue management infrastructure for unified customer view and real-time billing ST. LOUIS (June 02, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Hubei Telecom, a unit of China Telecom Group operating in Hubei province, has selected and deployed Amdocs as part […]
Amdocs delivered service assurance solution upgrade on time, on budget, and ensured operational continuity ST. LOUIS (May 27, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), today announced that SmartTrust, a leading Swedish provider of SIM and device management software for mobile operators worldwide, has upgraded its service assurance solution […]
Amdocs delivers rapid implementation, converting all MetroPCS customers onto Amdocs CES 7.5 in just nine monthsâ??on time and on budget DALLAS, TX and ST. LOUIS, MO (May 21, 2009) – MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider […]
New products from Amdocs CES 7.5 and billing systems expansion will enhance customer experience ST. LOUIS (May 21, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Jupiter Telecommunications (J:COM), Japan’s largest multiple system and channel operator, has expanded its relationship with Amdocs with the selection of new products […]
Franceâ??s Transatel has deployed Amdocs Compact Convergence across multiple markets BARCELONA (May 13, 2009) – At the MVNO Industry Summit 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that its Compact Convergence solution continues to gain momentum with mobile virtual network operators (MVNOs) and mobile virtual network enablers (MVNEs) around […]
Industry’s first single catalog offering that shares a common data foundation for improved BSS and OSS integration, driving complete order to activation process NICE, France (May 06, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has delivered another major enhancement to its Amdocs CES Portfolio: the industry’s first […]
New service and core capabilities assure a successful journey to the era of the Tera-play: the connection of a trillion devices to the network NICE, France (May 05, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced its support for service providers looking ahead to a not-too-distant future, when more […]
Service Providers want to achieve faster time to market and increased service profitability from managed services; Two-thirds of those surveyed prefer bundling outsourcing of OSS with BSS MANAGEMENT WORLD, NICE (May 05, 2009) – Amdocs (NYSE: DOX) the leading provider of customer experience systems, today released the results of a first-of-its-kind survey exploring service providers […]