Category: Technology

Graphic Card Giant ATI Technologies Inc. Achieves 99.6% Customer Support Self-Service Rate with Parature

McLean, VA (August 31, 2005) – Parature, a leading provider of award winning, on demand customer support software, announced that ATI Technologies Inc. (Nasdaq: ATYT), the global leader for discrete PC graphics, has successfully deployed Parature’s Enterprise Edition to service their 6 million global customer base. ATI has implemented Parature’s solution worldwide to manage their […]

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SugarCRM Expands CRM Portfolio with Sugar Enterprise Edition

Includes New Database, Mobility, Reporting & Extensibility Features Cupertino, CA (August 15, 2005) – SugarCRM Inc. today announced Sugar Enterprise Edition, an addition to its suite of commercial open source Customer Relationship Management (CRM) products that extend the reach of the SugarCRM platform into a wider range of business environments. Key features include Oracleâ,,¢ 9i […]

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The Association of Support Professionals Executive Director to Speak at ParaFest ’05

ParaFest â??05, Paratureâ??s Second Annual User Conference to be held in Washington, DC on October 23-25, 2005 McLean, VA (August 10, 2005) – Parature, providers of award winning, on demand customer support software, announced today that they will be hosting their second annual user’s conference this fall in Washington, DC. The Parature Users Conference, ParaFest […]

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DoxTek Selects Parature’s Customer Support Solution over Magic Solutions and BMC Remedy

McLean, VA (August 01, 2005) – Parature, providers of award winning, on demand customer support software, announced today that DoxTek, a Utah-based document imaging and scanning solutions company, has selected Parature’s Customer Support Solution. Having utilized an in-house ticketing system up to this point, DoxTek realized the heavy costs that would be associated in expanding […]

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SugarCRM Releases Version 3.5 Beta of Sugar Suite

Upgrades Include Utility for Easy Deployment of Third-Party Add-On Modules Cupertino, CA (August 01, 2005) – SugarCRM Inc. has released the beta version of Sugar Suite 3.5, its open source Customer Relationship Management (CRM) application, with new features that simplify the use of third-party add-on modules and strengthen the programâEUR(TM)s functionality and personalization capabilities. Enhancements […]

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AUSTRALIAN SOFTWARE LEADER MYOB TO DISTRIBUTE NETSUITE TARGETING MEDIUM-SIZED BUSINESSES

MYOB-Branded Version of NetSuite Provides On-Demand Application Suite to Growing Companies in Australia and New Zealand SAN MATEO, Calif. (July 24, 2005) – NetSuite, the leader in on-demand business management software, today announced a partnership to distribute NetSuite to medium-sized businesses in Australia and New Zealand with MYOB (ASX: MYO), a developer of small-medium business […]

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GuestWare Leverages SpectraLink Wireless Telephones to Improve Rapid Response Time

In-building Wireless Telephone System Increases Productivity, Provides Greater Guest Satisfaction SEATTLE (July 20, 2005) – Diversified Computer Corp. (DCC), maker of GuestWare, the lodging industry’s leading customer relationship management software, announced that it is leveraging SpectraLink Wireless Telephones to significantly improve the speed at which Rapid Response messages are transmitted throughout hotels. SpectraLink handsets receive […]

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Open Source CRM Firm vtiger Introduces Support Subscription Model

vtiger, provider of enterprise-class open source CRM solution, today announced the subscription model for customer support. This business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. CHENNAI, India (July 19, 2005) – vtiger, provider of enterprise-class open source CRM solution, today announced the subscription model […]

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California College for Health Sciences Reduces Support Calls by 88% with Parature

McLean, VA (July 05, 2005) – Parature, providers of award winning, on demand customer support software, announced today that California College for Health Sciences (CCHS), a global provider of accredited distance education programs in allied health, business, and education, has selected Parature to provide support to their students. Prior to selecting Parature, CCHS resolved their […]

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SugarCRM Marks One-Year Anniversary with New Open Source Milestones: Over 300,000 Downloads, 250 Commercial Customers and 575 Community Developers

Validates Open Source Model for Enterprise Applications Cupertino, CA (July 05, 2005) – SugarCRM Inc. celebrates the one-year anniversary of the launch of its open source customer relationship management (CRM) application this week with a rapidly expanding community of users that now includes over 300,000 free downloads and 250 paying customers for its professional edition. […]

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