Category: Technology

RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit

RightNow Raises the Bar for Customer Experience, Consumer Empowerment and Cloud Computing at Annual Summit Bozeman, Mont (February 14, 2011) – RightNow (NASDAQ: RNOW) kicked off its global user conference series with a song heard around the world. At its North America Summit in Colorado Springs, Colo., RightNow invited Dave Carroll, a Canadian singer made […]

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Operators Want Higher Smartphone Revenues, But Need to Educate Customers on Using Advanced Features

Amdocs Survey: Getting Smarter About SmartphonesService providers face higher costs to support smartphone users, according to global survey; New support tools, diagnostics for call center agents can help meet challenge BARCELONA, Spain (February 14, 2011) – At Mobile World Congress 2011, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results […]

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Parature 3.0 Creates Superior Customer Self-service Centers Online

Easy-to-Use Software Helps Small to Medium-Sized Companies Improve Customer Satisfaction and Reduce Customer Support Costs McLean, VA (February 12, 2011) – Parature, Inc., an innovator of online customer support software, today announced the release of Parature 3.0, which enables companies to rapidly and cost-effectively create easy-to-use customer self-service centers on the Web. Clients such as […]

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Passport Health Communications, Inc. Selects Parature’s Customer Support Solution over KnowledgeBase.net

McLean, VA (February 12, 2011) – Parature, a leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc. providers of leading healthcare information technology has selected Parature’s Customer Support Solution. Having utilized an in house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation […]

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Parature Named One of Top 50 Best Places to Work in Greater Washington D.C. by Washington Business Journal

McLean, VA (February 12, 2011) – Parature, a leading provider of award winning on demand customer support software, announced today that the Washington Business Journal has named Parature as one of the Top 50 Best Places to Work in the Greater Washington D.C. area. Parature, ranking fourth in its category, was among 49 diverse companies […]

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Tulsa Community College Slashes Campus Support Calls by 80% with Parature’s Support Solution

McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, announced today that Tulsa Community College (TCC) has selected Parature to provide support to their students. Offering online classes 24/7, TCC support coverage was limited to normal support shifts offered Monday thru Friday. By implementing Parature’s support solution, which […]

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Parature Appoints Dan Yoo as Chief Financial Officer

McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, has appointed Dan Yoo as Chief Financial Officer. Dan will be responsible for accounting, financial planning, human resources, and all reporting and operating systems. “I am extremely pleased to be taking on the chief financial officer responsibilities during such […]

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Parature Named Finalist in 2005 Northern Virginia Technology Council Hot Ticket Awards

McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, announced today that the company was named a finalist in the ‘Hottest Bootstrap’ category in the Northern Virginia Technology Council (NVTC) 2005 Hot Ticket Awards. After receiving a record number of nominations, the winners of the Hot Ticket Awards […]

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Colorado vNet Increases Efficiency, Gains Critical Insights with Parature Customer Support Solution

Home Automation Technology Provider Benefits from Ease-of-Use, Customization, Accessibility of Internet-based Software McLean, VA (February 12, 2011) – Parature, provider of award-winning, on demand customer support software, announced today that Colorado vNet, provider of premium whole-house automation and distributed audio solutions, has implemented Parature’s Customer Support Solution. “Through the use of Parature, we are now […]

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World’s Largest Roommate Matching Service Reduces Service Requests By 50% With Parature

RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution Vienna, VA (February 12, 2011) – Parature, provider of award-winning, on demand customer support software, announced today that MoveOnIn Network, operator of RoommateClick, the world’s largest online roommate matching service, is using Parature’s Customer Support Solution. Since deploying the solution in […]

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