Category: Technology

Amdocs Benchmark on IBM Servers and Storage Achieves Superior Performance for Prepaid Charging

Industry performance record set for charging of 120 million prepaid subscribers ORLANDO (December 08, 2009) – At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today unveiled the breakthrough results of a benchmark that tested the Amdocs Convergent Charging product on cost-effective, IBM Power blade servers. The results validate […]

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Parature Releases Free White Paper on the Multi-Channel Service Environment

White Paper Explores Enhancing the Customer Experience through Multi-Channel Service Vienna, VA (December 07, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into enhancing the customer experience by providing multi-channel service options. The white paper entitled […]

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Review of SalesNexus by SmallBizCRM

N/A (December 07, 2009) – In all organizations, regardless of its size, sales function plays a pivotal role for the company. All the efforts of the firm toward delivering quality products and service finally get monetized through sales. In today’s business environment, the volume as well as speed at which sales happen demand a lot […]

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Parature CFO Named Washington Business Journal CFO of the Year

Robert Aldrich Recognized for Outstanding Performance as a Financial Professional in the Business Services Category Vienna, VA (December 03, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chief Financial Officer, Robert Aldrich was named CFO of the Year – Business Services in the Washington Business Journal 3rd Annual […]

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Consona Customer Management Software Empowers ASB to Deliver Exceptional Customer Service

New Case Study Unveils Successful Bank├ó??s History of Dedication to Customer-Focused Values Using Cutting-Edge CRM Technology Indianapolis, IN (December 03, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the success story of long-time Consona […]

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SugarCRM Announces General Availability of Sugar 5.5

New features enable users to create new themes and custom mobile views, and strengthens integration capabilities around industry-leading CRM platform CUPERTINO, Calif. (December 02, 2009) – SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.5 which includes a new web services framework, platform […]

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Sage North America Reports 2009 Results

Irvine , CA (December 02, 2009) – Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for its fiscal year ended September 30, 2009 was $US 889.4 million, a decrease of 10%* over the same prior year period. Overall North America EBITA margin, including restructuring charges of $16.4 […]

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New Book

SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM Cupertino, CA (December 01, 2009) – SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published […]

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Marketo Customer Named

Banner Year for ShipServ VP Marketing John Watton; Also Honored with CRM Magazine Elite Award and Gartner Award for Marketing Optimization SAN MATEO, CA (December 01, 2009) – Marketo, the revenue-focused marketing automation company, today joins the industry in congratulating ShipServ VP Marketing John Watton, a Marketo customer since 2007, for winning ‘Marketer of the […]

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RightNow CX November 09, with Fully Integrated RightNow Social Experience, Helps Companies Embrace Social Networking to Deliver Better Customer Experiences

Alcatel-Lucent, Husqvarna, Hi-Rez Studios and Rez-1 use RightNow to Facilitate Customer Communities, Create Customer Loyalty and Reduce Support Costs; EDR wins Forrester Groundswell Award using RightNow Social Experience Bozeman, Mont (November 30, 2009) – RightNow (NASDAQ: RNOW) CX November 09 is now generally available. RightNow CX, the customer experience suite, is comprised of three primary […]

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