Accenture has released its eighth Leadership in Customer Service: Delivering on the Promise global research report and, among the 22 countries surveyed, standing at the winners podium are Singapore, Canada and the United States. The report examines the customer-service challenges, maturity and practices of governments around the world. Countries included in the report are Australia, […]
Though not, strictly speaking, CRM news, a few announcements from Apple this week have made waves across all the software industries thus far. (And it’s only Wednesday.) The biggest of the big deals, of course, was Apple’s introduction of Safari for Windows. Safari 3 was introduced at the World Wide Developers Conference in San Francisco […]
Since CRMchump is devoted to publishing any news featuring the holy synthesis of CRM and beer, today we were lucky to find Computer Weekly’s story on Heineken brewery’s successfully implemented mobile reporting system, particulary since it’s all “part of a drive to improve the quality of beer served.” The system uses Antenna Software’s AMPower system […]
Pharmaceutical business intelligence specialist Cutting Edge Information (let’s give that name a nice 7.3 out of ten on the Retro 1980s College Radio Remembrance Scale) announces the release of its “Patient Communications Library.” The collection is made up of three primary research studies seeking to address issues of pharmaceutical companies in the areas of patient […]
IDC released a couple of reports this week worth a little discussion in the industry blogosphere. In analysis entitled Western European CRM Applications, Forecast and Analysis 2007-2011, IDC provides CRM applications market forecast data for Western Europe. IDC found that the Western European customer relationship management applications market grew by 6.3 percent in 2006, topping […]
Seeburger Inc. has released a Secure File Transfer Protocol (SFTP) adapter for its suite of Electronic Data Interchange (EDI) solutions, including the standalone Seeburger Business Integration Server and the Seeburger EDI add-on for use with the SAP NetWeaver Exchange Infrastructure. The new adapter is designed for organizations that using the SFTP communications protocol and complies […]
Now, this is old news for those who’ve been paying proper respect to the man, but CRMchump had given up on Michael Krigsman and his “online forum about software implementation failures,” Rearranging the Deck Chairs, is back. After ascribing a four-plus month absence from Deck Chairs to "a whirlwind of traveling, consulting and product development,” […]
What’ll industry-conscious industry pros be thinking about this weekend? Garnering nominations for Gartner, Inc.’s fifth annual Customer Relationship Management Excellence Award, of course… Nominations will be accepted via an online entry form from any end-user organization that has “exhibited excellence in placing its customers first with successful CRM implementations.” Nominations must be submitted by July […]
Another week, another study of mobile applications, and the bar is now set at $9 billion. According to research from Compass Intelligence LLC, businesses in the US will spend approximately $9 billion on mobile applications by 2011. This year alone, Compass forecasts American businesses to spend $3.8 billion on mobile applications, including productivity, Enterprise Resource […]
Representatives of Auto/Mate Dealership Systems yesterday announced that the firm’s Customer/Mate CRM system has achieved certification status from GM OneSource, the lead management service employed by General Motors. GM OneSource is an electronic hub that collects leads generated by GM divisional websites, the GM-certified internet website, GM Handraiser leads, third-party internet leads and other sources. […]