Am not sure if Maximizer is stepping into virgin territory, for me at least this is the first time that I am hearing of CRM for the sole proprietor. Of course there are contact managers out there that can be used by entrepreneurs and work from home moms but what Maximizer has done is to […]
On February 12th, RightNow announced its on-demand CRM solution designed for retailers. Existing features of RightNow CRM include self-service, call center and email management applications and knowledge foundation. These come preconfigured with the offering for retailers which also offers features like RightNow Chat to enable retailers to converse one-to-one with customer, Voice of the customer […]
Here’s the lowdown on yet another study on CRM, this time by Gartner. Sometimes I feel that CRM single-handedly keeps a lot of these research companies afloat. Anyway, a Gartner October 2007 study states that the European CRM software market is expected to grow at the rate of 12% in 2008. The growth rates in […]
An interesting interview of David Peterson — CEO of PowerHouse Consulting at VoIP-News throws light on the process of integrating CRM with call-center telephony. David talks about the issues that crop up when integrating a CRM solution with a call-center. These include selecting the right intermediary server for converting the proprietary language of the telephony […]
InsideCRM has published an interesting piece that offers short snippets on the top movers and shakers in the CRM domain for the year 2007. Chris Bucholz who has written the piece has accurately picked up the trends and the trendsetters. The list is an eclectic mix of company heads, bloggers, analysts, and technologists who saw […]
EnterpriseWizard has released version 2.0 of its CRM application built on top of its SaaSWizard Web application development platform. Customizability of tables, drag and drop style of building templates, and a browser-based interface are the key features of this CRM application. Version 2.0 also incorporates a new improved search engine and automatic transmission of information […]
A new report, this time from Forrester Research, has found that companies that companies that have implemented CRM need to do a rethink on their strategy processes if they are to realize more benefits from the solution implemented. Factors necessitating a change in strategy include the growth of SaaS and a consolidation of vendors. Basically, […]
Apparently, it is an effort by Boomi to integrate SaaS and on-premise software such that companies can extract maximum convergence from diverse applications and generate a healthy ROI. Integration is the key and an essential element in today’s application driven world where different technologies running on different platforms offer the same services. They may also […]
Ad Authority has launched a CRM service that enables you to get in touch with customers who are no longer on your radar and rekindle relationship with them. This would hopefully get them back into your sales net. This is perhaps a one-of-a-kind facility provided by Ad Authority in conjunction with Cast Release Ltd. The […]
Extremely sad and disappointing news over at KANA Software, Inc., as company CEO Michael Fields announced that the company will be laying off “some workers and contractors” (or rather, to coin a company PR-employed euphemism, a reduction in “employee headcount”), although no specific figures on this matter were forthcoming. The news came as a result […]