Salesforce.com’s Dayon on Sentiment Analysis and Radian6
Salesforce.com EVP CRM Alex Dayon discusses sentiment analysis in CRM and how Radian6 integrates in a Salesforce.com platform. This was recorded prior to the Radian6 acquisition by Saleforce.com. Video Rating: 5 / 5 With Spring ’10, you’ve now got powerful tools for tracking your service entitlements and contracts. Set up entitlements so your agents can […]