Category: News

Best Practices on best practices

Jul 14, 2006 | News | 0 comments

Best Practices LLC has released a scintillating new document regarding performance management for call center executives entitled, “Managing Service-to-Sales Cultural Transformation.” According to Best Practices research, these performance measurement and incentive programs are key and must be flexible and scalable as companies introduce more products and services or business objectives are altered. Variable compensation incentive […]

Saratoga party!

Jul 11, 2006 | News | 0 comments

The brain trust over at CRM solutions provider Saratoga Systems apparently decided that it was high to shape the future of the company’s CRM offerings; not unusual that. Also not unusual was the call for the formation of a customer council, and so Saratoga has done so. The new Saratoga CRM Customer Council held its […]

FINEOS finds two more

Jul 10, 2006 | News | 0 comments

FINEOS, provider of packaged software solutions for the insurance and banking industries, today announced two executive appointments which PR emphasizes are in support of its strategic growth in Asia Pacific. Mike Brosche has been named Business Development Director, Australasia, while Philip Small has been appointed to the FINEOS board of directors; Small’s specific responsibility will […]

@ ship comes into SafeHarbor

Jul 10, 2006 | News | 0 comments

Representatives of intelligent customer support environment provider SafeHarbor Technology Corporation were pleased as all get out to announce that Customer Inter@ction Solutions had recognized their firm for their work with the Washington State Department of Information Services (DIS). The award was announced alongside the release of the Customer Inter@ction Solutions magazine Seventh Annual CRM Excellence […]

Battle in Canada between content management rivals

Jul 07, 2006 | News | 0 comments

A battle for control over Canadian content management software maker Hummingbird Ltd has begun after rival Open Text Corp tabled a hostile US $483 million bid that tops an earlier offer by Symphony Technology Group. Waterloo, Ontario-based Open Text is offering around US $483 million, or US $27.75 per share, in cash for Toronto-based Hummingbird. […]

Bell rings thrice

Jul 07, 2006 | News | 0 comments

Ka-ching! Bell Industries, Inc. representatives today announced that the Bell Technology Solutions division has received a number of new services contracts that are forecasted to provide approximately US $30 million in incremental revenues during 2007. Additionally, the creation of some five hundred new jobs within six months is promised. In July, Bell will begin providing […]

UConn Standardizes with Intelliworks Enterprise CRM Platform

Jul 07, 2006 | News | 0 comments

Intelliworks, Inc. added another feather in its cap this week; further solidifying its claim as the leader in insight-driven, actionable CRM for higher education announced that the University of Connecticut had selected Intelliworks as its CRM platform. Along with the announcement, Intelliworks PR emphasized the strong showing their firm had put in over the past […]

Palm past, present and future

Jul 06, 2006 | News | 0 comments

A little past, present and future to round off the week for Palm, but hey! This is business, so let’s show the money. Palm, Inc. got over humpday yesterday by announcing some figures from their fourth quarter of fiscal year 2006. Cue those numbers: Revenue in the fourth quarter totaled US $403.1 million, up twenty […]

Another biggie in India

Jul 06, 2006 | News | 0 comments

In a nation as large as India, is it any surprise the CRM deals are mammoth as well? Here’s another one. United Bank of India today announced their agreement with Infosys to implement the Infosys Finacle core banking application for some 600 branches in eastern and northeastern India. The software and related infrastructure will be […]

Can you hear me now (inside the building)? Good!

Jul 05, 2006 | News | 0 comments

Verizon Business introduced this week the Verizon Business Managed Wireless LAN service, a service designed to enable corporate and government customers to use wireless technology to extend the reach of local area networks within office buildings, factories and other locations. In theory, the WLAN service provides organizations the opportunity to deploy a wireless LAN without […]