Pacific Gas & Electric Company, a giant combination natural gas and electric utility works in America, has gone live with an upgrade of SPL customer care and billing (CC&B) software. Pacific also replaced an existing CRM application with SPL CC&B’s Practical CRM software, designed especially to give utility companies the specific CRM functions they need. […]
European CRM systems provider Neocase, too, announced a hiring to start things off in August. William Pollie has joined the firm as senior vice president of sales. Pollie reportedly joined Neocase to assist specifically in its recently launched software solutions for the U.S. market. Pollie brings over 25 years’ worth of experience in developing and […]
SMBs that are unable to address CRM-related issues while using enterprise CRM solutions are turning to VoIP. Come to think of it, its all about reaching out to your customer and VoIP enables you to do that at a fraction of the cost as compared to other communication alternatives. A symbiosis between VoIP and CRM […]
Batelco, Bahrain’s leading telecommunications company, has announced the addition of over 200 destinations and a reduction in rates for its international calling cards. The sweeping upgrade was made possible by what Batelco officials call the service’s “great success.” At first, Batelco’s 123 numbers made international calls to only five countries available. Today, the Batelco system […]
Perhaps the best part of fashioning the CRMchump blog daily is the reportage of free stuff; here’s some more. In an effort to boost sales on individually owned e-Commerce sites, Volusion has offered free live chat software. Volusion Live Chat Software is a 100 percent hosted solution with no server installation needed. The solution was […]
The big boys have shown up to play in Talisma Corporation’s ballpark. The Bellevue, Wash.-based enterprise customer interaction management solutions, have announced the launch of the CIM Forum, a business and technology consortium with a mission statement of exclusive focus on managing online customer interaction. The murderer’s row lined up to bat at the CIM […]
The media information read similar to so many others we get here at CRMchump: Sony Computer Entertainment, Inc. has outlined new software and hardware features that it plans to add to its PlayStation Portable during… (Sound of needle scratching across the already broken record.) What was that? New features for Play Station? Including VoIP? VoIP […]
Gartner has a message for all interested in CRM, and that message appears to be: Choose Sides Now. Gartner analysts say, despite the frankly crazy number of mergers and acquisitions in the CRM market as of late, no end in sight is seen for this mass consolidation. Through 2008, says the latest Gartner analysis, one […]
Nuance Communications, Inc., speech and imaging solutions provider, today announced that its software solutions are put to good use in powering an innovative speech portal handling over 30,000 customer enquiries daily for Telekom Austria. The project was implemented by CreaLog, a solution house for voice portals, CTI solutions and unified messaging for telecommunications call centers, […]
Questex Media Group’s ICCM Conference & Expo announced last week that eighteen new exhibitors have committed to participate in this year’s event. This year’s ICCM Conference & Expo will be the nineteenth annual gathering for the global contact center community. The Questex event will be held August 14-16 at Chicago’s Navy Pier. New exhibitors include […]