CRM Holdings Ltd., a provider of fee-based management services and reinsurance to self-insured workers’ compensation groups, announced that it has signed a stock purchase agreement to acquire privately-held Embarcadero Insurance Holdings Inc. for approximately US $45 million in cash. The deal is expected to close by the end of 2006. Under terms of the agreement, […]
Neocase, a collaborative customer care software and services for CRM, today announced two new adoptions of Neocase product: Those by Pacific Coast Companies, Inc., part of the Pacific Coast Building Products premier building material manufacturing, distribution and contracting companies; and SOS, a provider of voice, data and telephony management solutions for small- and mid-size businesses. […]
Autonomy Corporation plc, an enterprise infrastructure software provider, today announced that Nomura has selected Autonomy’s IDOL 7 for a multi-lingual deployment to more than 20,000 users. Nomura is a leading securities and investment banking company in Japan, which provides individual investors and corporate clients with a broad range of services, including investment advisory services and […]
On-demand customer support software providers Parature, announced today that The Weather Channel Interactive is leveraging Parature’s customer support solution across seven departments. The implementation is part of the Weather Channel’s strategy to gain detailed insight into custome’ perceptions and behavior. Prior to using Parature’s Customer Support Solution, The Weather Channel Interactive was using a mix […]
AC Nielsen U.S. has announced an information sharing alliance with OfficeMax Incorporated, an agreement that will seeks to enable OfficeMax vendors in gaining new insights into their U.S. outlets sales performance. Under terms of the agreement, AC Nielsen will monitor sales and create a “total trading area” for OfficeMax. AC Nielsen will design and develop […]
So CRM may not be as entertaining as David Beckham; at least they’re on the same playing field now. With company PR reporting that the “Neolane Marketing Solution Performs Live at Virgin Megastores,” Neolane reps may now have the weapon of hip in their arsenal (no pun intended). Virgin megastores selected Neolane CRM v4 back […]
In the Philippines, a “killer application” for internet-based communication has been released … perhaps we should hide the women and children. Where is Superman when we need him? Hidden beneath the somewhat informal PR declaration of Mozcom is a serious product for the island nation: a VoIP service that can integrate webcasting technology. Known as […]
Argogroup, a mobile services solutions provider, has announced the launch of Argogroup Mosaic. Mosaic is a managed solution for service assurance and content validation for mobile operators and content providers. The program offers quality control for such providers in the areas of wireless services, testing outbound roaming, validating content, and providing billing assurance. Argogroup Mosaic […]
One of the old dogs on the internet is learning some new tricks: America Online has announced today the opening of its new AIM Phoneline service to developers. Through the Open AIM Phoneline initiative, device manufacturers and voice application developers have been encouraged to create new applications and tools that will “extend the value and […]
Representatives of ISPhone, Inc. have announced the release of what they are calling the first call accounting package to support Asterisk IP-BPX. ISPhone’s flagship product VoIP-PRO 3, first released in 2003, has been upgraded, reportedly due to numerous internet telephony service provider requests, to include the program. Previous versions of VoIP-PRO had enabled ITSPs to […]