The conquest of the United Kingdom by CRM, one council at a time, continues. The latest to line up to help put Britain in the 21st century is the Aberdeenshire Council, which plans to integrate customer relationship management software with the council’s telephony systems and to link to functions such as revenues and benefits, housing, […]
Check this one out: A story involving a larger, near-dominant firm making a big deal whilst nearly simultaneously swallowing two smaller companies by buyout … and it’s not Oracle! Nope, this time Vodafone is the company laying out the big bucks, for Aspective and Isis Telecommunications Management; the former is a UK-based consultancy specializing in […]
Customer Operations Performance Center Inc. has announces the launch of the Customer Contact Center Leadership Chapter of the International Association of Outsourcing Professionals. IAOP is a membership-based organization of some 400-plus organizations focused on outsourcing as an industry and as a management practice which provides services including networking, research, training, and certification. The Customer Contact […]
It’s not often we get to announce a book-related news piece here at CRMchump, but this month we can report the updated and expanded version of “Call Center Management on Fast Forward: Succeeding in Today’s Dynamic…” And, well, that’s where the first update takes place. In the original 1997 version of the book, the subtitle […]
The UK’s CRM upgrade continues. The council of lovely Caerphilly, Wales has announced their award of a £500,000 (approximately US $947,000) three-year contract to Northgate Information Solutions to upgrade its current customer services solution. Under terms of the agreement, the Northgate Front Office CRM system, intelligent call routing, and knowledge management applications will be implemented; […]
EDS today announced an agreement to acquire Global Enterprise Management Solutions, LP. Based in Irving, Texas, GEMS is a provider of SAP enterprise management and customer relationship management solutions. Financial terms of the transaction were not disclosed. The transaction is expected to close before 2007. GEMS is a certified SAP value-added partner serving clients primarily […]
Representatives of British Telecom have announced their cash offer for the UK ISP Plusnet; the cash offer was £67 million (or £2.10 per share) and would reportedly add 200,000 broadband subscribers (about a ten percent jump) to the BT customer base. The offer has been unanimously recommended by the PlusNet directors. PC Pro reports that […]
The hard-working good folks at Amnesty International UK have reported a nice boost in their efforts to increase its rolls to one million, namely a Computer Software Group CRM system. The human rights charity seeks to expand membership over 230 percent from 300,000 by 2011, whilst simultaneously overhauling and integrating its external communications. Tharmalingam Rajukumar, […]
Cygnus Business Media has announced the launch of its newly redesigned SDCExec.com. Added to what the company is calling “the web’s top online information resource for supply chain executives” is a fully Interactive Global Supply and Demand Chain Map featuring “the most targeted information for the supply chain professional to maximize ROI in the areas […]
AOL and Autobytel Inc. today announced an agreement under which the Autobytel network becomes the exclusive fulfillment channel for the AOL Autos customers. AOL Autos provides new vehicle price quotes from local dealers, and the company reports 25 million-plus users of the feature. By terms of the agreement, Autobytel will integrate its proprietary lead distribution […]