Enterprise business software and services provider SSA Global today announced the general release of SSA Sales 7.0 and SSA Service 7.0, enhancements to SSA CRM, the company’s suite of customer relationship management solutions powered by E.piphany. The solution seeks to provide a comprehensive 360 degree view of each customer by providing a customer and product […]
AARM, an international organization that focuses on best practices in CRM, today announced the formation of a Customer Equity Initiative. AARM president Robert T. Stacey stated a lofty goal for the creation: “This initiative is designed to help companies in any field … learn how to optimize their business practices to deliver what today’s customers’ […]
Fremont, Calif.-based CRM software provider Soffront Software has released Soffront CRM version 8.6, promising “considerable” enhancements to marketing, sales capabilities, customer support functionality, automation and integration. In marketing and sales capabilities, Soffront 8.6 seeks to improve efficacy in sales. A new module allows the design, execution and tracking of surveys. Enhanced calendar filtering seeks to […]
San Francisco, Calif.-based on-demand retention marketing firm Loyalty Lab, Inc. has released their line of “Loyalty Line Solutions.” And, as an attention grabber, press material gives guarantees for ROI outcomes for the most common problems faced by consumer brand marketers. The five members of the Loyalty Line Solutions set are the following. The Cross-Sell Driver […]
As though the Customer Respect Group’s survey of last week weren’t enough, here comes another consumer report that makes certain aspects of the CRM industry look very bad indeed. In the middle of May, the international research and consulting firm CRG released their “Second Quarter 2006 Online Customer Respect Study.” The report card given certain […]
Cognos Inc., known as the world leader in business intelligence and performance management solutions, today announced the launch of the Cognos Store Development Blueprint, a retail performance solution designed to assist retailers in effectively planning, managing and measuring the financial impact of store development initiatives, including new store construction, remodeling, refurbishments and upgrades. The Store […]
According to this news item, CRM solutions provider Lagan Technologies Ltd. representatives recently announced that they have been selection to provide a CRM solution to the London Borough of Richmond upon Thames. The Frontline CRM solution is to act as front-end interface for existing information systems in Richmond, with the aim of creating a single […]
Confirmit 10.5 has been released on FIRM ASP environments. The Oslo, Norway-based EFM / market research CRM-related software vendor today announced the release of the new version of the program. Confirmit Kiosk will be included in the platform; this program promises the opportunity for offline customer experience measurement. Also included is Confirmit Rapid Results. Confirmit […]
According to prnewswire the launch of the S1 Marketing Center was announced today by customer interaction software solutions vendor S1 Corporation. Promising to improve cross selling, S1 Marketing Center represents an additional component to the firm’s Full Service Banking Application. S1 Marketing Center is integrated with the Fidelity National Information Services, Inc. MISER core processing […]
There are several things that companies focusing on building customer relationships should pay particular attention to. These include paying attention to basic issues like spelling the customer’s name correctly and updating databases promptly in case of a name/address change. This is so that the database holds the correct name and the right address. The segmentation/classification […]