Verint To Launch Impact 360

Verint Systems Inc. has announced plans to launch its dynamic Impact 360 with the SMB sector in mind. The Impact 360 offers top-of-the line workforce optimization (WFO) capabilities and will be available only via channel partners and resellers. Impact 360 Express is offered as part of the Verint Witness Actionable Solutions business line’s WFO solution set.

SMB contact centers face multiple challenges, not the least having to face larger competitors that have bigger budgets. The Impact 360 Express targets specific verticals such as the healthcare financial services, telecom and helps them get more sales, control costs, and offer an enriched customer experience.

The solution draws on the salient features of the Impact 360 enterprise version and enables the capture of customer intelligence and optimization of workforce performance. Functionalities offered include recording, workforce management, performance management and eLearning. Compliance and risk management are other aspects that the software helps companies with.
The solution is touted as being low-cost and cutting edge and one that offers increased productivity, reduction in employee churn, and better WFO overall.

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