Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]
Monday, Salesforce.com announced a new deal that will both improve Force.com’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Force.com. Analyst James Governor calls the alliance a means of pushing Force.com into its “2.0” phase by providing “rich […]
Last week, iLinc for Salesforce was named the “App of the Week” on the Force.com AppExchange. Every week, SaaS applications that integrate with Salesforce.com’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]
In a move reminiscent of Salesforce.com’s initial marketing campaign, hosting service Rackspace launched NoMoreServers.com, a site dedicated to Computing-as-a-Service models. In 1999, Salesforce.com commenced with the “No Software” slogan that promoted Marc Benioff’s cloud-based CRM offering, and today NoMoreServers.com embraces the rise of the All Cloud Enterprise (ACE). The site considers itself a rally cry […]
Salesforce.com and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]
Call center software provider inContact announced this week it would be releasing an integration to cloud-based CRM. An undisclosed provider of performance solutions for the casualty claims industry will be using inContact’s product with Salesforce.com for several call centers that deal with about 200 insurance agencies total. Over the past couple of years, the solutions […]
Ribbit Corporation, a VoIP company, has added a service that allows users to push voicemail from their cell phones to a Salesforce database. This updates customer records and facilitates sharing of data. Voice messages are automatically converted to text, thus eliminating manual text entry. The new feature introduced by Ribbit allows “conditional call forwarding” wherein […]