Tag: "salesforce crm"

Cisco and Salesforce.com Launch A Cloud-Based Integration

Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]

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Salesforce.com Teams with Adobe Flash for Force.com

Monday, Salesforce.com announced a new deal that will both improve Force.com’s CRM services and help the cloud application to branch out from its CRM mold: they signed a deal with Adobe to link Adobe Flash to Force.com. Analyst James Governor calls the alliance a means of pushing Force.com into its “2.0” phase by providing “rich […]

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iLinc for Salesforce Was “App of the Week”

Last week, iLinc for Salesforce was named the “App of the Week” on the Force.com AppExchange. Every week, SaaS applications that integrate with Salesforce.com’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]

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Salesforce.com and Cisco Take Contact Management to The Cloud

Last week, Salesforce.com announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

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Rackspace Insists The “All Enterprise Cloud” Is Upon Us

In a move reminiscent of Salesforce.com’s initial marketing campaign, hosting service Rackspace launched NoMoreServers.com, a site dedicated to Computing-as-a-Service models. In 1999, Salesforce.com commenced with the “No Software” slogan that promoted Marc Benioff’s cloud-based CRM offering, and today NoMoreServers.com embraces the rise of the All Cloud Enterprise (ACE). The site considers itself a rally cry […]

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Salesforce.com and Dell Team Up to Grow Cloud Computing

Salesforce.com and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]

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Call Center Software Moving to The Cloud

Call center software provider inContact announced this week it would be releasing an integration to cloud-based CRM. An undisclosed provider of performance solutions for the casualty claims industry will be using inContact’s product with Salesforce.com for several call centers that deal with about 200 insurance agencies total. Over the past couple of years, the solutions […]

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Salesforce CRM says Ribbit Ribbit

Ribbit Corporation, a VoIP company, has added a service that allows users to push voicemail from their cell phones to a Salesforce database. This updates customer records and facilitates sharing of data. Voice messages are automatically converted to text, thus eliminating manual text entry. The new feature introduced by Ribbit allows “conditional call forwarding” wherein […]

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