Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience Vienna, VA (August 07, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that e-MDs, a leading provider of integrated clinical and practice management information systems, has incorporated client self-service and is managing their service quality levels […]
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity McLean, VA (July 20, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that BuilderMT, the nation’s leading provider of production management software for residential homebuilders, has implemented Parature’s Customer Support Solution and raised their customer satisfaction […]
Easy-to-Use Software Powers 24×7 Assistance for Higher Education Students, Faculty and Staff. McLean, VA (July 10, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the WebCT IMPACT 2006 user conference being hosted July 10-14, 2006 at the Sheraton Chicago […]
Series A Financing from Valhalla Partners and Sierra Ventures McLean, VA (July 03, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company has successfully completed a Series A financing for $13.5 million. This oversubscribed round includes Vienna, Va.-based Valhalla Partners, and Menlo Park, Calif.-based Sierra Ventures, both private […]
Parature Third Annual User Conference to be Held November 5-7, 2006 in Washington, DC McLean, VA (June 26, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that their third annual user conference, ParaFest ’06, will feature Sheryl Kingstone, Director of Customer Strategies, Yankee Group, and Kirk Weisler, expert help desk […]
Minerva Networks Tracks Support Interactions, Incorporates Self-Service and Manages Service Quality McLean, VA (June 13, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that Minerva Networks, a leading supplier of products and services delivering television and video services over broadband IP networks, has incorporated client self-service and is managing their […]
Robust reporting, easy customization, continuous innovation just some benefits of switching to Parature McLean, VA (May 23, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company is offering current Talisma customers free data migration and professional services set-up when switching to Parature’s Customer Support Solution. Organizations seeking support […]
Findings Reveal Trends in Both Costs and Methods for How Large and Small Organizations Support Their Customers McLean, VA (May 22, 2006) – Parature, provider of award-winning, on demand customer support software, today unveiled the results of an in-depth nationwide survey of customer support professionals that revealed surprising trends associated with operating customer support organizations […]
Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region McLean, VA (May 16, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that it was one of 37 companies selected from several hundred candidates to present at the exclusive Mid-Atlantic Venture Association (MAVA) Capital […]
Support Professionals to Gain Valuable Insights and Best Practices from Successful Industry Peers McLean, VA (May 08, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company’s Nationwide Tour of Customer Support will be in Boston, Mass. on May 16, 2006 from 11:30 AM-1:30 PM at Maggiano’s Little Italy […]