SugarCRM Had A Record 2009, & They’re Poised for A Great 2010

At last year’s Dreamforce, we saw just how aggressive SugarCRM could be when they staged a guerilla marketing attack. Well, it seems the open-source CRM provider is aggressive in all aspects of business, as they reported a record year in 2009.

While the majority of companies struggled to bring in money—and stay afloat even—SugarCRM had a record year in revenue, customer base, community, and partner development. They added a reported 2,000 commercial customers last year, and 50 new value-added resellers; these new VARs extend SugarCRM’s reach to over 75 countries as well.

Larry Augustin, who took the Sugar helm toward the end of last year, expressed excitement about the company’s current standing, nothing it leaves them prepared for a great 2010. Last year, Sugar partnered with Microsoft to provide Sugar applications on Windows Azure, and they also released their Community Edition on Amazon EC2. Putting the Community Edition on Amazon’s Elastic Compute Cloud allows developers to access, test, and develop Sugar code, making it all the more accessible.

Like any good CEO, Augustin also conveyed excitement about new products coming out in 2010, and Sugar already seems poised to wow customers with new editions. Jigsaw reported recently that the SugarCRM platform is one of the three most-used CRM products globally. In addition, with many predicting that private clouds will be discredited—but not eliminated—in 2010, Sugar will likely be a top choice for public deployments.


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