SAP CRM for South Africa’s OPP

AG announced that South Africa’s Office of the Public Protector has selected an SAP product to transform its case management operations, automating its manually driven investigations, reviews, analysis and reporting processes. The office, an independent and impartial constitutional institution, conducts investigations into alleged improper conduct by state organizations.

The SAP package in question is the SAP Investigative Case Management for Public Sector package, based on the SAP Customer Relationship Management (SAP CRM) application and the SAP NetWeaver technology platform. OPP can now introduce automation in the core processes related to dispute resolution.




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