Salesforce and BMC Software Will Resell BMC Service Desk on Force.com

Yesterday, Salesforce.com and BMC Software announced that their alliance has affected IT departments’ decision to use cloud-based IT service management and Cloud 2 applications. Salesforce.com has been selling the BMC ServiceDesk on Force.com, since April, and customers have quickly adopted it. Because of the major influx of sales on Force.com, Salesforce and BMC decided to resell the BMC Service Desk.

Hundreds of companies have signed up for the BMC software free trial or demo of the cloud computing solution. The software is intended to improve customer service and the value of IT operations at a low cost. The BMC Service Desk on Force.com also includes self-service capabilities, a consolidated service desk, and inventory management features. It allows IT managers to personalize the software to meet the needs of their company. The BMC Service Desk also has reporting capabilities, wizard driven tools, and social applications, including Salesforce’s latest- Chatter. Chatter is a Facebook-like social network application that includes profiles, status updates, and news feeds allowing employees to collaborate easily.

Two of Salesforce and BMC’s newest major customers include Allied Wireless Communications Corp and Lumen 21. Eduardo Don Jr., the CEO of Lumen 21, commented on the impact of adopting the BMC Service Desk. He said, “With Service Desk on Force.com, we’re getting a consolidated service desk that is both simple and affordable. As a cloud-based ITSM solution from two industry leaders like BMC and Salesforce.com, we’re confident that the pay-as-you-go pricing and lack of hardware or software costs will help Lumen21 reduce costs and improve service levels for our customers.”

IT departments are rapidly moving into the Cloud 2 arena because it is a fast, easy, and low-cost solution that is really the future for major business companies. BMC and Salesforce are both confident and excited about the resell agreement between them.

“Through our resell agreement with Salesforce.com, we are making it easier than ever for customers to simplify and automate their IT,” said John McMahon, BMC’s senior vice president for worldwide sales and services. “Our combined sales teams are bringing BMC’s cloud-based IT service management solutions to the world via the proven Force.com platform.”

The BMC Service Desk on Force.com is generally available now on BMC Software and Salesforce’s websites.

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