SaaS CRM Best Practices

A May 2008 report released by Forrester offers insight into the best possible ways for getting the best out of your SaaS CRM. SaaS CRM, as we all know by now, has made the leap from being in the fringes to becoming a mainstream player. Forrester choses to reiterate the fact for us and bases its statement on research that yields encouraging figures for SaaS. Adoption for SaaS CRM is growing at double digit rates.

Best practice recommendations include –

  1. Having the right business case that considers more than just the cost.
  2. Involve IT to negotiate the right contract.
  3. Learn about hidden costs.
  4. Implement the right deployment procedures.
  5. Implement data security best practices.


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