Virgin Media, UK’s Leading Quad-Play Provider, Selects Amdocs to Consolidate Network Inventory
Inventory transformation project will enable Virgin Media to enhance customer experience through improved order and fault handling and better data capacity planning
ST. LOUIS (December 13, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Virgin Media, the UK’s leading digital entertainment provider, has selected Amdocs to evolve its network inventory management systems. Amdocs will be responsible for the project’s overall system integration, end-to-end implementation, and program management. The Amdocs OSS inventory solution, delivered with Amdocs’ consulting and implementation services, will enable Virgin Media to improve network design, planning and assurance, giving increased customer service levels.
Using the Amdocs CES inventory management products and by re-engineering several key business processes such as data reconciliation, Virgin Media will be able to centralize and integrate logical network assets (such as VPNs) and physical assets (such as switches and ports) in its inventory management systems to provide accurate, real-time inventory data in a single location. In addition, the new system, that includes network capacity management, will provide detailed capacity reporting. As a result, Virgin Media will be able to further improve customer order processing, fault management, change control auditing, and more efficiently choose and plan the right uplifts in overall capacity.
“As a result of this project, Amdocs will help us to avoid congestion, reduce order fallout and shorten outages, providing our customers with a better quality of service at a competitive price,” said Paul Buttery, Virgin Media’s chief customer, technology and networks officer. “We will also be able to achieve cost savings by obtaining a clearer picture of our other licensed operator (OLO) purchasing patterns.”
“With the data capacity crunch affecting networks worldwide, Virgin Media has taken an important step to improve its ability to provide effective planning and resourcing to give their customers a differentiated customer experience,” said Rebecca Prudhomme, Amdocs vice president for product and solutions marketing. “With the new system, they will deliver the right experience for their customers with improved sales, provisioning and assurance.”
Virgin Media was the UK’s first quad-play provider of broadband, TV, phone and mobile, and is the UK’s only telecom provider with a nationwide, fiber-optic, next generation network.
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About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences and streamline operations. A global company with revenue of approximately $3.2 billion in fiscal 2011, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011.
Source: Amdocs
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