Passport Health Communications, Inc. Selects Parature’s Customer Support Solution over

McLean, VA (February 12, 2011) – Parature, a leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc. providers of leading healthcare information technology has selected Parature’s Customer Support Solution. Having utilized an in house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation process, Passport Health selected Parature over for their ease of use, competitive pricing and quick implementation.

Prior to Parature, Passport Health implemented a home grown solution, which offered their customers a website of frequently asked questions for each of their products. “With our previous solution we had to continuously update well over 120 pages worth of support information,” stated David Fox, Vice President of Customer and Technical Support. “With Parature, we can match the look and feel of our support portal to that of our website, and effectively communicate changes to our products through their robust knowledge base.”

Delivered as a hosted service, Parature’s Customer Support Solution enables companies to rapidly add information to their websites without putting additional burdens on their in house writers and IT team. “Parature invested the time to listen to our needs and helped us understand how we could benefit from utilizing their solution; rather than trying to just sell us,” concluded Fox.

“Parature strives to identify the needs of our clients,” said Duke Chung, CEO at Parature. “Our solution and delivery model eliminates lengthy implementations, high maintenance costs and unnecessary complexity, making our award winning solution the best of class in today’s marketplace.”

Source: Parature