Parature Announces Integration Partnership with Crisp Thinking

The Global Leader in On-Demand Customer Service Software Partners with the Online Child Protection Specialists for Safe Online Gaming

Vienna, VA (June 10, 2008) – Parature, a global leader in on-demand customer service software, announced today an integration partnership with Crisp Thinking, the online child specialists and provider of NetModerator and IMSafer. Crisp Thinking’s NetModerator software is fully integrated with Parature Customer Service(TM) software, providing organizations with the ability to track online gaming and social networking interactions to prevent online abuse, inappropriate activity and child related bullying. The integration of these world-class technologies provides interactive media, online gaming, and virtual worlds with the most effective software applications in the industry to keep children safe.

“As the global leader in on-demand customer service software, we are delighted to announce this partnership with Crisp Thinking,” stated Duke Chung, Parature CEO and President. “Parature is the fastest growing customer service and support software company in the United States, and integration partnerships are a natural progression of our growth plans. This relationship will help us to expand our integration and service capabilities to continue setting the standard for support teams worldwide, providing the smartest, most efficient way for organizations to support their customers and to demonstrate our commitment in corporate responsibility to help maintain a safe online environment for children.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.

Parature and Crisp Thinking have recently worked on a joint online gaming project with a large gaming and media conglomerate. “By bringing NetModerator and Parature’s world class customer service software together, we’re providing the online world the most effective software applications in the industry to keep children safe. Parature is an example in corporate responsibility and this is exemplified by their work with us to protect children,” said Andrew Lintell, CEO of Crisp Thinking.

Source: Parature

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