Parature Adds Its Tenth Integrated On Demand Support Module With eAsset
The Most Complete Support Offering On The Market Today
Reston, VA (May 27, 2004) – Offering the most complete solution in support automation, Parature, the leader in online support solutions, today announced the release of eAsset to its suite of support modules. eAsset expands Parature’s support offering, which includes contact management, trouble ticket, knowledge base, survey, online discussion boards, chat, scheduling tool, downloading and reporting capabilities. eAsset allows organizations to standardize and streamline their asset management process, through an easy-to-use interface that provides accurate account of all IT assets. The new eAsset module is available immediately.
“Recognizing each organization has unique requirements, eAsset allows an unlimited number of configurable fields to track detailed information, including asset types, locations and more,” stated Calvin Lam, Chief Software Architect of Parature. This new module gives users the ability to create customized statuses to manage and track specific assets, as well as the ability to upload and store all their related lease contracts. eAsset also gives the ability to search and quickly locate any asset in the organization.
“This was a natural addition to our On Demand Support Suite, giving Parature the most complete support offering on the market today,” commented Duke Chung, CEO of Parature. The debut of eAsset is the second module release of the year for Parature. “We released eSurvey in January of this year, and are developing new and exciting modules currently, which should be released by the end of this quarter,” mentioned Chung, who continued on to say “There is a lot going on in our market. To deepen our competitive edge, Parature is remaining focused on developing a complete offering, allowing our clients to effectively provide top notch support to their customers.”
Source: Parature