Marketo Launches and Expands Support Offerings

New Offerings Give Unprecedented Access to Performance Results, Deepen Marketoâ??s Commitment to Customer Success

SAN MATEO, CA (July 28, 2009) –

Marketo, the fastest growing provider of marketing automation and revenue-building best practices, today announced the launch of, a new system status web site that gives Marketo customers and prospects an unprecedented level of transparency and openness into performance, uptime, and email deliverability. In addition, the company announced expanded customer support options for its fast-growing user community, including 24×7 support and technical account management options.

Marketo is committed to delivering secure and reliable on-demand marketing solutions and the highest quality email deliverability available. Since January 2009, Marketo has averaged 99.96% system uptime, including 100% uptime in June. With the new site, Marketo is the only marketing automation vendor to provide access to performance information across a range of system components, including system uptime, email sender scores, and planned maintenance.

“Openness and transparency are key parts of the Marketo experience. Instead of keeping information from our customers and prospects, we make it easy for them to find,” said Phil Fernandez, president and CEO at Marketo. “The site is a key part of this transparency and our unwavering commitment to customer success, and we are proud to share our performance results.”
Expanded Support Options

With the new expanded support options, Marketo’s most sophisticated customers get even deeper access to help and best-practice advice to ensure ongoing success. There are two new levels of premium service:

* Gold Support is included for subscribers of Marketo Lead Management Advantage and Enterprise Editions. It provides 24×7 support; priority queuing for four authorized contacts; and a dedicated phone number for Marketo support.
* Platinum Support, which is available to any customer for an additional fee, includes all of the above plus proactive Technical Account Management and a Designated Support Engineer that understands the nuances of each customer’s specific Marketo environment.

Platinum Support also includes a quarterly review of the customer’s business and technical issues to understand the benefits they are receiving and identify areas where they can leverage features to enjoy even more success.

The new support packages are available immediately to any Marketo customer.

Source: Marketo