KNOVA® Version 7.2 Named Trend-Setting Product of the Year by KMWorld

2008 Honor is KNOVAâ??s Sixth, Underscoring Suiteâ??s Unmatched Customer Satisfaction and Value.

Indianapolis, IN (August 26, 2008) –

KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management solutions for the enterprise, today announced that KNOVA Version 7.2 has been named to KMWorld’s Trend-Setting Products. KMWorld, the leading information provider serving the knowledge, document and content management systems market, selected KNOVA for its 2008 list based on the product’s superior customer value. This is the sixth consecutive year that KNOVA solutions have been named to the annual list.

Each year, analysts, integrators, a select group of users and KMWorld editorial staff evaluate countless knowledge management solutions and cull a list of vendors whose respective solutions provide the best customer value. The solutions on this year’s list incorporate content management, workflow, collaboration and an ability to serve a wide variety of industries. Above all, each vendor honored on the list is acknowledged for its willingness to listen to and serve its customers.

“Our standards are higher every year, and the breadth of product capabilities continues to expand,” said Hugh McKellar, KMWorld editor-in-chief. “This year’s edition has been compiled through briefings with vendors themselves, along with conversations with analysts, users and system integrators. Our mission selecting this year’s products has been deceptively simple: Select those that deliver robust customer value.”

“KNOVA was designed with the customer in mind, and we continually strive to maintain a high level of customer satisfaction,” said Tom Millay, general manager of Consona CRM. “Recognition as one of KMWorld’s Trend-Setting Products of the Year for the sixth time further validates our commitment to focusing on the fundamentals of superior customer service.”

Built on a patented, next-generation search and knowledge management platform, KNOVA’s intelligent customer experience applications reduce service costs, increase revenue and improve customer satisfaction. Its suite of applications support the dynamic and context-driven process of problem resolution in the support center, on the Web site and in customer communities with contact center, forums, self- and field service, knowledge desk and guided selling tools.

The “Trend-Setting Products of the Year” special report will appear in the Sept. issue of KMWorld. For more information, please visit

About KMWorld:
KMWorld ( is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes — and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (

About KNOVA:
KNOVA, a Consona CRM solution, is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell and H&R Block rely on KNOVA’s award-winning service resolution management, interactive brand optimization and guided selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. For more information, visit, e-mail info @, or call (800) 572-5748.

Mitch Briggs
Consona Corporation
Mobile: +1 (317) 829-4210
Direct: +1 (317) 249-1620
mitch.briggs @

Valerie Harding
Ripple Effect Communications
Direct: +1 (503) 357-8837
vharding @

Source: Consona