Hilton Lac Leamy Chooses GuestWare to Enhance Hotels’ First-Class Service
The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software
HULL, QUEBEC (April 12, 2002) –
The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software. Open since October 2001, the 349-room property already has benefited from GuestWare’s Rapid Response and Incident Tracking modules.
Rapid Response enables the hotel to log, dispatch and follow-up on all guest and staff requests. Incident Tracking provides a way to compile a record of every guest incident, its cost and its resolution.
“GuestWare allows us to tailor service to our guests,” said Francois Lavigueur, Rooms Division Manager at the Canadian property. “Rapid Response enables us to keep track of guest requests and our ability to resolve those requests within the time we set for ourselves. Incident Tracking helps us focus our energy and capital on what is important to our guests.”
“GuestWare was dedicated throughout the entire implementation process,” Lavigueur added. “They returned weeks after our ‘live’ date to help with refresher training and process suggestions. To me this exemplifies their commitment to working with my hotel staff and exhibits their outstanding consulting expertise.”
“The Hilton Lac Leamy is a great fit for us,” said Mike Benjamin, vice president of sales for GuestWare. “Given the hotel’s location adjacent to the Casino de Hull, and its proximity to Parliament Hill, the demand for first-class customer service is great. Because of its strength and flexibility, GuestWare enables the Hilton Lac Leamy to deliver that high level of service.”
The Hilton Lac Leamy in Hull, Quebec, represents the 25th Canadian property in the Hilton family of hotels. The hotel is located just four kilometers from Parliament Hill, overlooking Lac Leamy and adjacent to the Casino de Hull. The hotel is managed and operated by Resto-Casino, under a franchise agreement with Hilton Inns Inc., the franchising subsidiary of Beverly Hills-based Hilton Hotels Corp.
GuestWare, Customer Relationship Management software for the lodging industry, is developed, marketed, implemented and supported by Diversified Computer Corp., Seattle. GuestWare is installed in more than 600 hotels worldwide. For more information about GuestWare, go to www.guestware.com or contact Mike Benjamin at (888) 504-8378.
Learn more about GuestWare at booth 1354 at this year’s HITEC, June 25-27, at McCormick Place in Chicago.
For more information contact:
Mike Benjamin, Vice President
Diversified Computer Corp.
Glenn Hasek, President
(440) 243-2055; cell: (216) 702-0334
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