Consona KM and CRM Suite Receive Industry Recognition for Product Excellence and Innovation.

Indianapolis, IN (January 29, 2009) –

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that both its Consona Knowledge Management solution (formerly KNOVA) and Consona Customer Management solution (formerly Onyx) were selected by DM Review as recipients of the 2008 Innovative Solution Award and by Technology Marketing Corporation’s (TMC) Customer Interaction Solutions as recipients of the 2008 Product of the Year Award.

DM Review’s Innovative Solution Award was created to recognize solutions that are groundbreaking and provide quantifiable business value. The publication’s editors deliberated extensively to choose the solutions they felt best exemplified unique software solutions or a new application of traditional software to achieve exceptional innovation and business value.

Consona was recognized by DM Review for its work with CNH Global, a world leader in agricultural and construction equipment businesses. The organization realized significant annual savings in online self-service after implementing the Consona Knowledge Management solution, saving more than $10 million yearly in calls (not requiring customer service agents to handle them), and increasing the frequency with which agents were able to find solutions by 37 percent, which translated into tangible ROI in fewer than three months.

“We were impressed with the quality of submissions this year, many of which demonstrated the innovative use of different technologies in tandem,” said Jim Ericson, DM Review editorial director. “It reflects the creativity that IT and business leaders are bringing to bear in solutions directed at specific business problems.”

TMC’s 2008 Product of the Year Award recipients were chosen by the editors of Customer Interaction Solutions, which has covered call centers, CRM and teleservices since 1982. The prestigious award was granted to companies displaying vision, leadership and attention to detail.

“Representing the best in the industry, companies earning a Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine, group editorial director at TMC. “My congratulations to all winners, and I look forward to seeing more from them as they continue to contribute to the future of call center and CRM industry technologies.”

“Honors such as these from DM Review and TMC serve as further validation to Consona’s dedication to applying tailored solutions to specific customer challenges,” said Tom Millay, general manager of Consona CRM. “We are pleased to be recognized by industry experts for the hard work we put into ensuring that our solutions provide a depth of functionality and quality of technology that is unparalleled in the industry.”

About Consona Corporation and Consona CRM:
Consona Corporation is a worldwide leader in customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. The Consona CRM suite offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products/services, a wide range of fully integrated CRM and knowledge management (KM) solutions that span service and support, sales and marketing functions. Based on a highly scalable technology platform with built-in configuration and personalization tools, the Consona CRM suite allows customers to select products within or across product lines. With several pre-defined bundled solutions, customers can take advantage of cost effective, best-in-class solutions that span industry, departmental, business function and/or methodology-based needs. More than 1300 customers spanning over 50 industries worldwide are using Consona CRM solutions to manage process efficiencies, drive revenue, increase customer satisfaction, and enable unique and extraordinary customer experiences. For more information, visit , e-mail info (at), or call (888) 8 CONSONA.

About DM Review:
DM Review empowers both the business and IT audience with the latest strategies for rolling out and optimizing technology investments. Published monthly, DM Review provides product reviews, best practices and cutting-edge commentary from the leading Business Intelligence and Data Management experts. Areas of coverage include: business process management, business performance management; customer relationship management including customer data integration; data integration, database and application management, data warehousing, ETL, EII, and EAI. This information is also available online at

About SourceMedia:
SourceMedia provides market information, including news, analysis, and insight to the financial services and related industries such as accounting and technology, through its publications, industry-standard data applications, seminars and conferences. Its flagship publications, including American Banker, National Mortgage News, The Bond Buyer, and Accounting Today, have helped build SourceMedia’s reputation as the pre-eminent information source in its respective markets. Consulting services, software, and data provided through its two divisions, National Regulatory Services (NRS) and Accuity, facilitates regulatory compliance, funds registration and data flow among institutions in the investment, insurance, and financial service industries. The news, information, data, consulting services, and marketing solutions SourceMedia delivers is packaged in any format customers prefer and need – in person, in print or online, including newspapers and magazines, reference directories, database products, software, Web seminars and live events.

SourceMedia’s 750,000 worldwide clients and subscribers range from c-level executives to business-unit heads to line managers – from the front office to the middle office to the back office.

About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC:
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

Mitch Briggs
Consona Corporation
Direct: (317) 249-1620
Mobile: (317) 829-4210
mitch.briggs (at)

Source: Consona