Consona CRM’s KNOVA® Solution Named to KMWorld’s ‘100 Companies that Matter in Knowledge Management’

KNOVA Recognized as a Leader in KM Technology and Innovation

Indianapolis, IN (March 04, 2008) –

KNOVA , a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise, today announced that KMWorld, the leading information provider serving the knowledge, document and content management systems market, has selected KNOVA as one of the “100 Companies that Matter in Knowledge Management.” The 2008 list was compiled by KM practitioners, theorists, analysts, vendors and their customers and colleagues, and is in its eighth year of publication.

“We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement,” said Hugh McKellar, editor-in-chief of KMWorld, “and companies on our list simply must emphasize an abiding determination to serve their most important constituency: their customers. They must also show agile innovation combined with a full understanding of the forces that affect, and will affect, their customers.”

“KNOVA’s selection to KMWorld’s list of companies that matter in knowledge management for the sixth year running speaks volumes about our commitment to providing the best customer experience in service resolution and knowledge management,” said Tim Hines, vice president of product management for Consona CRM. “Honors such as this one, alongside our consistently high customer satisfaction levels, bear witness to the quality of our technology, the depth of KNOVA’s functionality, and our dedication to providing targeted, innovative solutions to help our customers meet and exceed their business goals.”

The 8th Annual “100 Companies that Matter in Knowledge Management” list will be featured in the March 1, 2008 issue of KMWorld. For more information, please visit .

KNOVA, a Consona CRM solution , is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA’s award-winning service resolution management, interactive brand optimization and guided selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. For more information, visit, e-mail info @, or call (800) 572-5748.

About KMWorld
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

Mitch Briggs
Consona Corporation
P: (317) 249-1620
M: (317) 829-4210
mitch.briggs @

Source: Consona