Amdocs Climbs Five Places to Number 11 in List of World’s 100 Best Outsourcing Service Providers Across All Industries

In 2010, Amdocs signed new managed services agreements in the communications market to support nearly 200 million additional subscribers across North America, Europe and Asia

ST. LOUIS (June 09, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that the International Association of Outsourcing Professionals® (IAOP®) has listed Amdocs as number 11 in the 2011 Global Outsourcing 100®, IAOP’s annual ranking. The ranking is of the world’s 100 best outsourcing service providers across all industries.

IAOP also ranked Amdocs among the top ten providers that support the entertainment and media industry, in the top ten outsourcing service providers in Southeast Asia, and among the top 20 in the United States and Europe. Amdocs has been recognized by IAOP among the world’s 100 top outsourcing providers for the past five years, and has continually risen in ranking.  

“Revenue data supplied by applicants for the Global Outsourcing 100 shows the size and strength of the outsourcing industry. Outsourcing is enjoying strong growth and companies are outsourcing more of their operations than ever before,” said IAOP Chairman Michael Corbett, also chair of the judges’ panel.  

“The companies on The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists are proven leaders and rising stars,” Corbett said. “They are the companies you want to partner with to achieve success and better outsourcing outcomes.”

“The Global Outsourcing 100 and The World’s Best Outsourcing Advisors rankings help companies make better-informed purchasing decisions with confidence because these companies have gone through a rigorous process that has put their credentials through objective scrutiny,” said Deborah Hamill, chief executive officer of IAOP.

In 2010, Amdocs signed new managed services agreements to support nearly 200 million subscribers at service providers across North America, Europe and Asia. Amdocs has been delivering managed services to communications and media service providers around the world for nearly 30 years, and supports today more than 300 million subscribers in a managed service model. Providers of all sizes use Amdocs managed services to launch new offers, execute modernization projects and improve business results.  

“By outsourcing, communications service providers can quickly reduce time-to-market and improve service levels to offer a more compelling customer experience and win customer loyalty,” said Brian Shepherd, group president and head of Global Marketing at Amdocs. “Our extensive expertise, coupled with our broad BSS/OSS product portfolio and business process best practices, means we offer end-to-end solutions and the level of security and business results service providers look for when embarking on the industry’s most innovative and complex projects.”

The 2011 Global Outsourcing 100 list was published in a special advertising section in the May 23 FORTUNE 500 issue of FORTUNE magazine and provides a benchmark for overall outsourcing excellence across industries. Companies are judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. The selection process also takes into consideration such factors as employee education, training, and commitment to community development.

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About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

About The Global Outsourcing 100

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

About Amdocs

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers launch new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8 and May 11, 2011.

Source: Amdocs

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