New Oracle in China

Representatives of Oracle China have announced a plan to establish an Oracle global support center in China. The city of Dalian will play host to the eighteenth Oracle global support center, service as a multi-lingual service desk to provide technical assistance to Oracle customers in China, Taiwan and Korea. The Oracle Dalian Global Support Center will sit in the Dalian Software Park.

All support team members will be required to have some core software expertise, in Oracle Applications including enterprise resource planning, Oracle Fusion Middleware and / or database software. The official public announcement was headlined by guests Mayor Xia Deren and Oracle support services vice president Tom Shields. "One of our strategies is to turn Dalian into a global service hub for multinational companies as well as Chinese companies,” Xia proclaimed. (Is it an election year in China? Wait a minute – they don’t have elections, do they?) Dalian is touted as a fine customer support hub these days due to its reportedly high levels of infrastructure, multilingual talent, government support and intellectual property protection.

More than twenty foreign and Chinese companies have established support centers in the city. Oracle apparently also wants to use Dalian as such, with plans to expand support services from the Dalian global support center to customers from other markets in the Asia Pacific region announced alongside the foundation of the center. Oracle support services is a system which seeks to serve customers in twenty-seven languages and any time zone. Oracle now boasts over 14,000 application and technology developers and over 7,000 support professionals.