New CRM system for E Cape metro

The Nelson Mandela Metropolitan Municipality is readying a R46 million citizen relationship management (CRM), billing, financial and enterprise resource planning (ERP) system for its debut in October.

The system forms part of the metropole’s Project Connect that is based on Microsoft .Net technology and a service orientated architecture that integrates 27 discreet legacy systems into a whole.

The work is being done by Fujitsu Services SA, whose head of application services, Pierre van der Merwe, says the implementation will affect 3 700 Nelson Mandela Metropolitan Municipality staff and should revolutionise their ability to serve the residents of Port Elizabeth, Despatch and Uitenhage.


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