Implement away, Brother!

Aspect Software, Inc. representatives announced today that Brother International Corporation will be implementing Aspect Spectrum ACD and Aspect customer self-service voice portal across its contact centers.

Aspect Spectrum ACD promises to tightly integrate reliable automatic call distribution functionality with sophisticated computer telephony integration applications, in both traditional circuit-switched infrastructures and IP environments. New enhancements to Aspect Spectrum ACD include the Queue Optimizer and Agent Empowerment functions.

Aspect Customer Self Service is an open voice portal platform dealing with voice recognition technology. Thirty-year-old Aspect Software, Inc. calls itself “the founder of the contact center industry,” an indeed is today the world’s largest company solely focused on providing contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing; company statistics show that 125 million customer interactions using Aspect Software products occur daily.

Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.