How Pitney Bowes Chose its Mobile CRM Applications

Pitney Bowes is a global provider of physical and digital mailing products and services; the company service techs rely heavily on mobile applications to execute their jobs properly. Mobile devices help the techies get to the job sites, stay in touch with the clients, and ensure that they are carrying the correct inventory with them. Pitney has made its ERP and CRM information available to its mobile staff via the Antenna Mobile Platform (AMP) and its AMPower Service application developed by Antenna Software.

In the words of Paul Weston, Pitney’s VP of CRM systems “[Today] our guys riding around in vans, they can’t work without [the application].” “It’s how they get their days’ work. When they finish a job and want to know where they’re going next, they get that location from their mobile devices.”

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