Guidebook for Oraclers

Nucleus Research, a provider of information technology research and advisory services, today released its Siebel CRM On Demand Guidebook.

The guidebook summarizes experiences of both recent and long-time customers of Oracle’s Siebel CRM On Demand in an effort to present best practices in order to maximize value from Siebel CRM On Demand.

The book also promises tips ‘n’ tricks for preventing common CRM pitfalls such as identifying internal “CRM skeptics” and removing the “old school” CRM mindset.

(What, CRM already has an old school?)