Chesapeake Will Implement Vertex’s CIS

Today, Vertex, a leading customer relationship management (CRM) solutions provider, announced that Chesapeake Utilities Corporation has selected its customer information system (CIS), eCIS+, to improve their business operations. Chesapeake Utilities Corporation is a utility company that distributes natural gas and electrics to over 165,000 customers. Chesapeake Corp. needed to address their growth and improve the efficiency of their business processes with a new CIS system.

Chesapeake Utilties Corporation decided to choose Vertex for their customer information system. Mike McMasters, the President and Chief Operating Office of Chesapeake, commented on their decision to choose Vertex. He said, “We selected Vertex because we felt they are uniquely qualified not only in CIS technology and telephony integration but also in establishing best practices for operational efficiency in the full meter-to-cash life cycle. Chesapeake has always worked hard to maintain high standards of customer service and expects to improve in this area by providing its customer service team with better tools to support our customers.”

Vertex’s eCIS+ is ideal for mid-sized companies. It has an easy-to-use browser-based interface. This interactive desktop application is high-performing and designed to increase efficiency within the workplace. It enables companies to give a high level of customer service while improving their business operations.

Chesapeake hopes to standardize their business processes across the enterprise. They want to improve their customer service relations while keeping the cost of their customer services low. Vertex will implement their eCIS+ within all of Chesapeake’s CIS databases, which will be consolidated. A subsidiary of Chesapeake, Florida Public Utilities, already uses Vertex’s CIS system. They will be upgraded to the eCIS+ system, along with Chesapeake’s other databases.

Florida Public Utilities and Vertex worked well together before and look forward to continuing. Rob Aberman, the Executive Vice President of Vertex North America, commented. He said, “We’ve worked with Florida Public Utilities since 1999, and are thrilled to extend and expand this into a partnership with Chesapeake. We are looking forward to helping the company as part of its enterprise-wide effort to establish common best practices and deliver the highest quality customer service.”

You can read more about Vertex’s customer information system on their website.

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