Category: Web-Based CRM

Salesforce.com and Cisco Take Contact Management to The Cloud

Last week, Salesforce.com announced it will partner with Cisco to deliver “the new face of customer service” by building a new contact center in the cloud. Combining Salesforce’s Service Cloud 2 with Cisco Unified Communications, the new solution uses gives SMBs the ability to run customer service entirely in the cloud. Both Cisco and Salesforce […]

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Salesforce.com and Dell Team Up to Grow Cloud Computing

Salesforce.com and Dell have been longtime partners, and earlier this week they announced they are teaming up to target SMBs. They will offer joint, certified cloud-computing CRM bundles that will be priced as low as $9 per user per month (the cost of Salesforce’s Contact Manager Edition). Salesforce and Dell have been testing the solution […]

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Zoho Launches Zoho Discussions

This week, Zoho launched Zoho Discussions, their new platform for creating public and private support forums for employees and customers to comments on a particular topic. Features include branding widgets, integrated chat, user profiles, SEO options, and “sticky” posts (which is a highlight a community moderator can award to a post that is especially good […]

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Microsoft Office Web Applications – The Google Apps Killer?

With the technical preview of Office 2010 several months ago, Microsoft announced a web-based companion to the suite, Office Web Applications, which some predict will be the “Google Apps Killer.” Last week, Microsoft released a partial preview of the online package to beta testers and invited guests. Web Apps features extensions of PowerPoint, Excel, and […]

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