Category: Web-Based CRM

Zoho Adds Another Integration, This Time It’s for Google Docs

For companies offering CRM lite solutions, or CRM for small businesses, Google Apps has acted as a formidable opponent. But some companies, like on-demand CRM provider Zoho, have smartly  relied on the “if you can’t beat ‘em, join ‘em” motto, and today they announced the launch of a full integration between Google Docs and their […]

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Warming Up to SaaS, The Hybrid Model: CDC Will Acquire gomembers to Offer NFPs/NGOs On-Demand Solutions

Monday, CDC Software announced plans to acquire gomembers, Inc., which is a leading provider of SaaS and on-premise solutions to non-profits and non-governmental organizations (NGOs); the acquisition should be completed this week, with only some standard closing conditions being addressed. The acquisition is part of CDC’s plan to offer both SaaS and on-premise models, as […]

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Taking Another Look at Chatter & Other Dreamforce Releases

Salesforce.com’s annual Dreamforce conference ended just over a week ago, and aside from two new service-desk integrations on Force.com, the big news was about Salesforce Chatter. Yes, the “Facebook for enterprise” stole the show—even detracting from news about the specifics regarding Salesforce’s new Collaboration Cloud—as well as from other integrations and products announced at the […]

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Zoho Simplifies The Hiring Process with Zoho Recruit.

With any luck the job market will be much improved within the next year, and Zoho has just released an application to help companies manage the recruitment process: Zoho Recruit. It’s an application tracking system (ATS) that helps staffing agencies and human resources departments track job openings, resumes, candidates, and contacts, and the streamlined process […]

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SugarCRM Will Offer CRM Apps on The Windows Azure Cloud

This week, SugarCRM announced its CRM products would be the latest applications to join the Microsoft’s Windows Azure cloud, thereby offering customers and resellers the benefit of real-time scalability, accessibility, and on-demand foundation. SugarCRM’s recently ppointed CEO Larry Augustin is quoted in the press release saying that Windows Azure goes “well beyond the simple hosted […]

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Dreamforce 09: SugarCRM Parodies Benioff, Tries to Poach Clients from Salesforce.com

Dreamforce was getting an impressive amount of attention even before the announcement of Salesforce Chatter, and a couple software companies launched campaigns to steal some of this interest. Microsoft set up a “truth squad,” for the San Francisco event, and SugarCRM took it a step further, distributing 1,000 pamphlets titled “Behind the Smoke Screen” at […]

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After Vetting Multiple SaaS Solutions, PDI Chooses Veeva CRM

Plenty of recent studies indicate that more and more large enterprises are going to move to SaaS CRM and productivity solutions, and last week, PDI, Inc. was added to that list of companies making the leap. PDI provides sales and marketing support to US pharmaceutical companies, and will implement Veeva’s VBioPharma CRM Primary Care and […]

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Meritide Expands Their Microsoft Dynamics CRM Practice

Meritide, a Minnesota-based IT consulting firm, announced last week that they expanded their full-service Microsoft Dynamics CRM solutions practice. Meritide provides strategy, integration, design, and implementation services to upper mid-market companies, and with their expanded Microsoft Dynamics CRM products, will provide clients with insight into sales, marketing, and service activities. Microsoft Dynamics CRM is highly […]

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Consona Officially Releases Knowledge Driven Support, Soon to Be Launched in The Cloud

This month, Consona announced the availability of the first version of Consona Knowledge Driven Support (KDS) at the Technology Services World conference in Las Vegas. The product debuted last October, and draws on technology from the former Onyx CRM and KNOVA KM applications, as well as from the recently-acquired SupportSoft eService suite. Since its release […]

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iLinc for Salesforce Was “App of the Week”

Last week, iLinc for Salesforce was named the “App of the Week” on the Force.com AppExchange. Every week, SaaS applications that integrate with Salesforce.com’s CRM platform are presented, and iLinc’s offering was featured for its ability to integrate webinar data with existing Salesforce CRM data, which in turn allows users visibility to effectively sell and […]

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