Category: Technology

Viola Networks Manages and Tracks Customer Support Inquiries with Parature’s Complete On Demand Customer Support Solution

McLean, VA (December 20, 2004) – Parature, an innovator of on demand customer support software, announced today Viola Networks, a provider of IP network performance assurance and assessment software, has selected Parature to support their increasing customer base. Recognizing their customer base quickly began to outgrow their support staff, Viola began to evaluate customer support […]

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TriSyn Group Increases Customer Support Satisfaction with Parature’s Complete On Demand Customer Support Solution

McLean, VA (December 14, 2004) – Parature, a leading provider of on demand support software, announced today TriSyn Group, a provider of banking and financial software and services, has selected Parature’s Customer Support Solution to service internal IT issues, as well as support their client base. Having utilized an in-house ticketing solution, TriSyn began to […]

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Blackboard Inc. Renews Their Contract with Parature’s Customer Support Solution for a Third Consecutive Year

McLean, VA (December 06, 2004) – Parature, a leading provider of on demand support software, announced today that Blackboard Inc. (Nasdaq: BBBB), a leading enterprise software company for e-Education, has renewed their contract with Parature to continue to provide quality customer support to its global customer base. In their third year utilizing Parature, Blackboard has […]

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Data Sciences, Inc. Achieves 99.5% Availability Rate with Parature’s Complete On Demand Customer Support Solution

McLean, VA (November 30, 2004) – Parature, a leading provider of on demand support software, announced today that Data Sciences, Inc. (DSI), a provider of software solutions and consulting services to the newspaper industry, has chosen Parature’s Customer Support Solution to support their customer base. Due to costly and cumbersome maintenance of their installed support […]

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SugarCRM introduces ‘Sugar Cube’ rack server appliances preloaded with SugarCRM’s Open Source CRM System

New Server Appliances Come Preinstalled with Award-Winning Sugar Sales Professional Cupertino, CA (November 22, 2004) – SugarCRM Inc., developer of the world’s fastest growing open source customer relationship management application (CRM), has released made-to-order server appliances called Sugar Cubes, that come with the company’s award-winning Sugar Sales Professional pre-installed and optimized for fast CRM deployment. […]

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SugarCRM Launches Sugar On-Demand Application Hosting

SugarCRM Enters the Business Applications Hosting Market with Sugar On-Demand – a Service That Eliminates In-House Software Installation and Maintenance Cupertino, CA (November 04, 2004) – SugarCRM Inc. today announced Sugar On-Demand, a hosted version of its Sugar Sales Professional customer relationship management (CRM) application that is the first customizable, commercial open source CRM service […]

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GuestWare Partners with iPost to Add Personalized Direct E-mail Marketing to Industry Leading Guest Recognition Solution

A partnership between GuestWare and e-mail services company iPost will provide the lodging industry’s leading hotel and management companies with an innovative approach to customer relationship management (CRM) that integrates e-mail and Web-based marketing with guest recognition and service deliver SEATTLE (November 01, 2004) – A partnership between GuestWare and e-mail services company iPost will […]

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SugarCRM 2.0 Release Completes Core SFA Feature Set as Open Source CRM Applications Leader Increases Offerings

Adds Key Modules Including Quotes, Price Lists, Advanced Lead Management, Calendaring and Team Selling Rivaling Proprietary Solutions CUPERTINO, Calif. (October 25, 2004) – SugarCRM Inc., developer of the world’s fastest growing open source customer relationship management (CRM) application built on a pure LAMP (Linux, Apache, MySQL, PHP) platform, is now shipping Sugar Sales and Sugar […]

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BuilderMT Expands Global Customer Support Offering with Parature’s Complete On Demand Solution

McLean, VA (October 18, 2004) – Parature, an innovator of on demand customer support software, announced today BuilderMT, a software provider for residential builders, has selected Parature to support their global customer base. As their customer base began to outgrow their support staff, BuilderMT had to make a decision to hire more support staff or […]

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SourceForge.net Names SugarCRM Project of the Month for October

Leading Open Source Developers’ Site Recognizes SugarCRM’s Open Source Project for its Beautifully Designed User Interface and Platform Based on Apache, PHP and MySQL CUPERTINO, CA (October 11, 2004) – SugarCRM Inc., developer of the world’s fastest growing open source customer relationship management application (CRM) today announced that SourceForge.net, the world’s largest open source development […]

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