Category: Internet

Salesforce.com Announces Timing of Its Second Quarter Fiscal 2011 Financial Results Conference Call

Results to be released on August 19, 2010, after the market close SAN FRANCISCO (August 06, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that its second quarter fiscal 2011 results will be released on Thursday, August 19, 2010, after the close of the market.  The company will host a conference […]

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Salesforce.com’s Service Cloud 2 Ranked a Leader by Independent Research Firm

Report highlights real-time responsiveness, mobile capabilities, and multichannel social computing among key trends in today’s leading customer service solutions SAN FRANCISCO (August 05, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced that Service Cloud 2 has been cited as a Leader in “The Forrester Wave™: CRM Suites Customer Service Solutions, […]

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Consona Report Reveals Social Media’s Many Benefits for Service and Support

New White Paper Examines Social Media Trend and Offers Specific Guidance on Using it to Deliver Customer Support Better, Faster, Cheaper Indianapolis, IN (August 04, 2010) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, announced today the […]

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RightNow and drugstore.com Speaking at CRM Evolution and SpeechTEK August 2-4, 2010

BOZEMAN, Mont. (July 29, 2010) – Cloud-based customer experience solutions provider RightNow® (NASDAQ: RNOW) today announced speaking sessions at CRM Magazine’s CRM Evolution 2010 and Speech Technology Magazine’s SpeechTEK 2010, which are co-located at the New York Marriott Marquis, August 2-4, 2010. Notably, Greg Gianforte, CEO and founder of RightNow, will participate in the CRM […]

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vtiger Delivers True Open Source CRM in the Cloud

Open source software provider launches on-demand version of its popular vtiger CRM solution; features deliver significant capital and operational cost savings Sunnyvale, CA (July 28, 2010) – vtiger, a leading provider of open source customer relationship management (CRM) solutions, unveiled the cloud-based version of its popular tool: vtiger CRM On Demand. Unlike other cloud-based CRM […]

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Research Report Shows Leading Companies Focus On Consistent Service Delivery Across Multiple Channels

With Increased Use of Support Tools Such as Chat and Web Portals, Organizations Investing in the Regularity of Information Across All Channels are Seeing Higher Resolution and Retention Rates Indianapolis (July 27, 2010) – Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies […]

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RightNow Appoints Brian Curran to Vice President of Web Solutions

Former Best Buy Executive to Lead Center of Excellence for the RightNow Web Experience BOZEMAN, Mont. (July 22, 2010) – RightNow® (NASDAQ: RNOW) today announced the appointment of Brian Curran to vice president, web solutions. Curran is responsible for ensuring that RightNow clients receive the greatest possible value from the RightNow Web Experience solution. In […]

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Facebook® Selects Salesforce.com

World’s largest social networking service selects world’s leading enterprise cloud for CRM SAN FRANCISCO (July 21, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Facebook (http://www.Facebook.com/facebook) has selected Salesforce CRM (http://www.salesforce.com/crm/sales-force-automation) to manage its fast-growing sales operations. Facebook Looks to the Cloud to Increase Sales Process Efficiency Facebook evaluated the […]

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Amdocs Signs Six-Year Managed Services Deal with Sensis

ST. LOUIS (July 21, 2010) – Amdocs (NYSE: DOX) today announced the largest Australian-owned online advertising and digital mapping business, Sensis, is using Amdocs to support and develop its customer relationship management, production and provisioning platform and other associated IT managed services. The new agreement will include application support, data-center services and additional managed services […]

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CRM SOFTWARE FROM SOFFRONT® HELPS PRINTEC GROUP IMPROVE REPORTING AND FORECASTNG

Soffront Software, Inc. announced today that Printec Group is using Soffront CRM software to dramatically improve reporting, forecasting, and tracking of business data. Printec Group of Companies (www.printecgroup.com) is South East Europeâ??s leader in transaction automation. Fremont, California (July 13, 2010) – Soffront Software, Inc. announced today that Printec Group is using Soffront CRM software […]

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