Recently, the cloud computing giant, Salesforce.com, announced the event Cloudforce 2010:Japan. Salesforce will present innovations in its enterprise cloud computing technologies that over 82,000 companies rely on to manage their businesses. The event will take place on Oct. 5 and Oct 6 at the Prince Park Tower Tokyo in Tokyo, Japan. Attendees of Cloudforce will […]
Tags: Cloud Computing, cloudforce 2010, cloudforce japan, salesforce, Salesforce.com
Today, at Oracle OpenWorld, Salesforce.com is expected to announce the release of Chatter 2, an updated version of the already popular Chatter app. Chatter, which has only been available for roughly 3 months, has seen quick user adoption by existing Salesforce customers. Chatter users have even gone so far as to barrage Salesforce.com with requests […]
Tags: Chatter, chatter2, crm solution, Facebook, salesforce, social crm softwree, Twitter
Yesterday, Stream Global Services, a global business process outsourcing (BPO) solution provider, released a new service offering that incorporates social media communication with CRM. As part of the service, Stream professionals will monitor a variety of websites, blogs, and forums to answer client queries from the CRM system. The social media input can be integrated […]
Gartner research finds that CRM solutions, in the form of social media marketing, remain a high priority item for business CIOs in 2010. Attracting and retaining new customers will be the number five priority for CIOs in 2010, according to the analyst group’s study from earlier this year. Other arbitrary factoids from Gartner include: 90% […]
Tags: Gartner, Social Media
Sword Ciboodle, a customer relationship management (CRM) business software provider, today released Ciboodle Crowd, a new social CRM solution designed to bring together customer service and social networking. With Ciboodle Crowd, organizations can set up online social communities in which customers can discuss ideas with each other or the organization itself. The social CRM application […]
Sugar CRM, a provider of Open Source CRM, has recently announced the release of Sugar 6. Sugar claims that their new CRM system is the most intuitive and flexible system currently on the market. The new tools in Sugar 6 expand the platforms integration and out-of-the box capabilities, and creates a newfound value to customers. […]
Tags: Social CRM, Sugar 6 CRM, SugarCRM
With the recent release of Chatter a cloud-based enterprise social-collaboration platform, Salesforce.com is pushing for enterprises to get vocal. Chatter is a solution that creates openings for developers to build and resell apps (which contain the platform). Similar to Facebook and Twitter, Chatter uses familiar social networking features. This includes the use of profiles, status […]
Tags: Chatter, cloud 2, Cloud Computing, crm, salesforce, Salesforce Chatter, salesforce crm, Salesforce.com
Microsoft business solutions, too, can be made fun. Sonoma Partners, a partner to Microsoft Corporation, has publically released Vibe, a nifty addition to Microsoft Dynamics CRM. The application was originally in use as an internal tool, but as of yesterday, it is provided for free to Microsoft Dynamics CRM customers. As Salesforce Chatter gets up […]
There are many different parts of social CRM, which is a collection of strategies to engage current and prospective customers. The first strategy is using product components. The product components include customer community pieces, such as the website ‘Get Satisfaction’ which increases the flow of communication between companies and their customers. The site gets feedback […]
Tags: crm, Customer Data, definition, Social CRM
Social CRM isn’t just another social media buzzword, it’s a central concept that businesses need to understand deeply and integrate fully in order to serve the social customer. But in order to fully embrace social CRM, businesses need to know what it entails. Who is the social customer? The social customer consumes information and learns […]
Tags: define, definition, how to, Social CRM, social customer
