SugarCRM has announced its CRM Acceleration World Tour which will commence in Atlanta on Thursday, April 10th and cover 15 cities across 10 continents. The tour will cover Boston, Chicago, Miami, New York City, Frankfurt, London, Sydney, Tokyo and Toronto. It is being sponsored by IBM and RIM. The objective of the CRM Acceleration sessions […]
Packaged CRM is available in many forms and the biggest advantage that it offers is that of reduced implementation time, in some cases bringing it down to 65%. The advantages of reduced deployment times include cost savings, quicker ROI, less chances of employee frustrations, more time to focus on customization and to orient the CRM […]
Gartner has issued some sage advice for CIOs who wish to target, attract, and retain new customers. It is the outcome of a worldwide survey of 1,500 CIOs by Gartner. The research firm has outlined seven initiatives that organizations should focus on to build customer loyalty and satisfaction. The suggestions stress those aspects that are […]
Wayne Human, head of Product Strategy and Innovation in the Software Engineering business unit at The IQ Business Group, feels that CRM has generally failed to live up to its expectations. It is only now that the application technology is beginning to deliver desired results. Early on, the problem with the first- and second-generation CRM […]
Verint Systems Inc. has announced plans to launch its dynamic Impact 360 with the SMB sector in mind. The Impact 360 offers top-of-the line workforce optimization (WFO) capabilities and will be available only via channel partners and resellers. Impact 360 Express is offered as part of the Verint Witness Actionable Solutions business line’s WFO solution […]
It’s like an inexorable march of conquest for Web 2.0, with another CRM vendor acknowledging its role in helping businesses connect with customers and potentials. The new range of CRM products from Sage available on-demand and on-premise will provide users with option of collecting data from online resources. Sage views the incorporation of Web 2.0 […]
Oracle has announced mobile interoperability with Nokia devices. Now, Nokia products can be used to access Oracle CRM and database software. Much like the Microsoft, BlackBerry, and iEnteprises collaboration, the Oracle and Nokia tie-up will give Oracle further access into the mobile CRM market. The Oracle-Nokia collaboration offers three-pronged interoperability i.e. Oracle has validated Nokia’s […]
iEnterprises, a company into desktop and wireless CRM, has come out with the Mobile Edge Express for Microsoft Dynamics CRM. The mobile application is a joint effort involving iEnterprises, RIM, and Microsoft. The click and run application is targeted at SMBs who are using Microsoft Dynamics CRM Live or partner-hosted Microsoft Dynamics CRM and would […]
OpSource Connect is a new SaaS solution released by OpSource, which is a Santa Clara, Calif.-based provider of infrastructure and application services. The service will enable companies to access web applications that are spread over multiple platforms. OpSource Connect makes it possible for SaaS services such as those offered by Salesforce.com and NetSuite to connect […]
I would classify this collaboration as one of the rarer ones; maybe it’s a sign of times to come. One SaaS provider selects provider’s SaaS software and sells the packaged goods as a service to customers. This is exactly what has happened with Blink Logic, whose on-demand BI product has been picked up by CRMG. […]