SugarCRM announced today that their partnership with KnowledgeTree and iNetProcess will take them to the commercial enterprise content management (ECM) space. SugarCRM is known as a leader in open-source CRM offerings, and KnowledgeTree is an ECM provider that focuses on affordable document management software (DMS); iNetProcess is a European provider of services around open source […]
Intuit Software announced last month that they’ll be expanding their reach in the small business CRM space, this time with Intuit Customer Manager. Intuit is best known for its accounting and finance software, like Quicken and Quickbooks, but this latest addition puts the company in direct competition with CRM chiefs like Salesforce.com and SugarCRM. Naturally, […]
For companies offering CRM lite solutions, or CRM for small businesses, Google Apps has acted as a formidable opponent. But some companies, like on-demand CRM provider Zoho, have smartly relied on the “if you can’t beat ‘em, join ‘em” motto, and today they announced the launch of a full integration between Google Docs and their […]
Dreamforce was getting an impressive amount of attention even before the announcement of Salesforce Chatter, and a couple software companies launched campaigns to steal some of this interest. Microsoft set up a “truth squad,” for the San Francisco event, and SugarCRM took it a step further, distributing 1,000 pamphlets titled “Behind the Smoke Screen” at […]
Last week, Oracle announced the release of PeopleSoft Enterprise CRM 9.1, which they developed after customer feedback indicated businesses were most interested in solutions that could accelerate business performance with a lower cost of ownership. Because no system update is complete without a social media facelift, CRM 9.1 was redesigned to tout a Web 2.0 […]
Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]
Another coup for the cloud: SplendidCRM announced this week that their latest version of Community Edition will run on the Microsoft Windows Azure platform. SplendidCRM develops Microsoft-centric CRM solutions for open-source users, so the Azure connection is not entirely surprising. Splendid can be installed to run the database in SQL Azure with the web application […]
Last week, IBM delivered a strong third quarter, and the success can be largely attributed to the company’s gradual shift toward software and services from hardware. The better-than-expected profit and revenue growth can be summed up thus: $3.1 billion third quarter net income, or $2.40 per share. These numbers are down from a year ago, […]