In late March, the Microsoft Convergence 2006 conference was held in Dallas, Texas. Most important to note from users attending was Microsoft’s current power in enticing CRM customers to switch, particularly those using Siebel. Microsoft Dynamics CRM is becoming more and more popular, thanks to the opportunity of its integration with Microsoft Dynamics ERP, Microsoft […]
Mid-sized companies in Europe, the Middle East, Africa, Asia Pacific, and Latin America, which have contact centers with 25 to 150 agents, will soon have access to CRM and contact center applications being made available by a joint venture between Microsoft and Alcatel. Products include the OmniTouch Contact Center Premium Edition by Alcatel, which has […]
Many things, you can be sure, were discussed at Microsoft’s Dallas Convergence conference that were ‘extra-agenda’ items but the biggest headline and the most speculation centered around Microsoft’s Dynamics CRM products. Basically, the Dynamics product line will undergo a transformation over the next few years in two phases. The first phase, going on right now, […]
Microsoft’s VARs, re-sellers and enterprise end users now have access to Microsoft Dynamics CRM 3.0 through Echopass’ EchoSystem(tm) service integration platform. Echopass is a Microsoft-certified managed service partner, a participant in Microsoft’s early access program (EAP) and an acknowledged expert at delivering CRM and hosted contact center solutions to business and industry. In a statement […]
It was predicted in some press reports that, when Bill Gates made his keynote speech at Convergence ’06 in Dallas on Monday morning, he would make specific mention of “Titan,” the code name for Microsoft’s planned hostable, multi-tenancy CRM product. The predictions were wrong; instead the focus of Gates speech was ‘software as a service’ […]
Microsoft has released a new version of its Dynamics CRM 3.0 software. The new version is expected to help Microsoft improve the hosting capabilities of its CRM offering. According to Brad Wilson, G.M, Microsoft Dynamics CRM, in the next two years almost one-third of the company’s CRM clients could move to a hosted environment. computerworld.com […]
Over the past three years, Microsoft Dynamics increased its offerings to such an extent that it includes practically each and every product and service available. Additionally, the website also showcases an information database on every word ever written, including news and reviews, implementation how to, technical resources, knowledge base, community Blogs and newsgroups postings, literature, […]
Thursday, 23 March 2006, Microsoft Corp. announced that it has now made 5,000 industry platforms available. The platforms are available through Microsoft Solution Finder and Microsoft Industry Builder. Microsoft Solution Finder is an online directory which permits Microsoft Dynamics partners, developers, and customers to conduct a search of over 220,000 Microsoft Certified Partners. The search […]
I.B.I.S., Inc., a Microsoft Gold Certified Partner and DMB Financial, LLC announced the selection and integration of Microsoft Dynamics CRM for the purpose of automating DMB’s marketing and sales. Previously DMB Financial had difficulties managing its day-to-day operations while keeping up with a boost in business because they were using outdated systems and methods. According […]
Maryland-based Navtrak, Inc. which provides comprehensive tracking and monitoring of fleet vehicles and mobile workforce employees announced Tuesday, 21 March, 2006 that it was implementing Sage MAS 500. With the Sage MAS 500 implementation, Navtrak is optimistic that it will double in size in both customer volume and total number of vehicles tracked by its […]